We're looking for talented individuals to join our Logistics Team as Customer Service Representatives. As a key point of contact for our customers, you will play a vital role in ensuring they receive their orders in excellent condition.
Your day-to-day responsibilities will include delivering products to customers, handling returns and exchanges, and addressing any customer queries or complaints. To excel in this role, you'll need strong communication skills, attention to detail, and a passion for providing exceptional customer service.
In return for your hard work and dedication, we offer a competitive hourly rate, paid breaks, and a range of benefits to support your physical and mental wellbeing. You'll also have the opportunity to develop new skills and progress in your career.
Key Performance Indicators (KPIs):
* Timely delivery of products to customers
* Handling returns and exchanges efficiently
* Responding to customer queries and complaints promptly
* Maintaining accurate records and reports
Requirements:
* Valid full UK or EU driving licence
* At least 6 months' driving experience
* No more than 6 penalty points on your driving record
* No disqualifications from driving within the past 5 years
* Strong communication and interpersonal skills