Job Description Summary:
• Provide customer support via phone and email
• Respond to customer inquiries and complaints
• Resolve customer issues in a timely manner
• Collaborate with internal teams to resolve complex issues
• Meet customer satisfaction targets
Key Responsibilities:
• Respond to customer inquiries and complaints in a timely and professional manner
• Resolve customer issues by listening actively and empathetically
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction
• Participate in ongoing training and development to improve customer service skills
• Meet customer satisfaction targets and improve customer retention