Job summary
Sancta Maria currently have the exciting opportunity for a someone to join our bank as a Customer Service Assistant.
The successful candidate will acting as a key contact for all of our patients, consultants and staff. Dealing with queries via telephone or email, ensuring that they receive an excellent level of customer service at all times.
We are the only private hospital in Swansea offering a wide range of procedures carried out by a number of our leading consultants.
As a not-for-profit organisation, Sancta Maria hospital is passionate about putting the patient first and we are committed to developing a five-star hospital which will set new standards in clinical care and patient experience in South West Wales.
This is an exciting time to be a part of the team at Sancta Maria Hospital as we have recently opened our state-of-the-art private hospital situated in the SA1 area of Swansea.
Main duties of the job
Previous telephone customer service experience is essential with healthcare experience desirable. Experience in a call centre setting is also desirable.
The customer service assistants' main duties in the appointments team will be to receive all hospital incoming calls, which include supporting patients to make appointment bookings, taking payments and directing callers to the correct Hospital departments. General duties will include day to day admin, amending clinics, liaising with Consultants and other Hospital departments.
1. Provide exceptional customer service and support to clients via phone, email, and chat
2. Maintain accurate patient records and update information as needed
About us
HMT recognises that it's staff represent the single most important lever in delivering quality care and change as care and treatments evolve. For these reasons and because of our ethical framework as a charity, we aspire to make HMT the employer of choice within the area.
At HMT Sancta Maria Hospital youll have the opportunity to be part of a developed workforce which has the appropriate time to care for their patients. We want our people to be skilled, motivated, informed and engaged to perform their roles to the highest standard. Once youre part of our team, well also be working with you to ensure that the work you do with us remains challenging and engaging throughout your career as you develop and progress.
Benefits include:
3. Enhanced pay for unsociable hours
4. Workplace pension
5. On-going training and development
6. Quality work environment
7. Employee Assistance Programme
8. Wellbeing Programmes
9. Team Working
10. Staff Referral Scheme
11. Cycle to Work Scheme
Job description
Job responsibilities
The Healthcare Management Trust is a charity built on a defining set of principles which are at the heart of
everything we do; they make us who we are and ensure that we stand apart from others within our sector.
We acknowledge and value the ethos and mission of the founders of HMT, our Homes and our Hospitals; we will
ensure that these principles continue to be at the heart of our work.
HMT believes everyone has the right to dignity, privacy and respect and we pride ourselves on providing quality
and considered care to each and every individual in a safe, comfortable environment. We are look to engage with
people who can carry this vision through with commitment, enthusiasm, care and attention.
Full Job description attached
Person Specification
Experience
Essential
12. Experience working in a customer services and administrative role Excellent interpersonal skills Willing to undertake self-development activities to improve performance and effectiveness Has up-to-date knowledge or demonstrable computer literacy in order to use the following systems: 1. Electronic Patient Records 2. Management of Medical records
Aptitude and Abilities
Essential
13. Able to prioritize workload Effective time management skills Ability to use initiative and make decisions under guidance from line manager Effective interpersonal skills
Qualifications
Essential
14. Minimum of GCSE English and Mathematics
Desirable
15. Already obtained or working toward BTEC/NVQ level in Administration