As an Aftersales Coordinator, you will be responsible for planning, booking, and managing the job allocations for field-based service engineers who cover the whole of the UK, whilst maintaining our exceptional level of customer service.
Key Responsibilities:
Making and receiving telephone calls
Chasing outstanding customer quotations for repairs
Managing the workload of the team of field-based engineers in line with planned and reactive requirements
Logging call-outs and scheduling them in the most efficient way to our team of engineers
Invoicing work to customers on time and accurately
Working alongside both the internal and external teams in a professional manner
Helping to deliver departmental KPIs on a regular basis
Creating monthly service reports
Ensuring that company policies and procedures are adhered to
Showing positivity in your work, the company, and your colleaguesExperience Required:
Experience in a Service Support or Administrative Role where you were dealing directly with customers
Experience in an environment where scheduling is a key aspect
UK geographical knowledge and scheduling experience preferred
Knowledge of Microsoft Office and modern cloud-based CRM systems is essential
Experience working collaboratively as part of a team
Ability to spot trends in data and make informed decisions to support service strategiesIn Return, You Will Receive:
Company Pension
25 days annual leave plus 8 bank holidays
Further opportunities for training and development
Bupa Cash Plan
Critical Illness and Death in Service Cover
Increased Holiday and awards with long service
Optional enhanced maternity/paternity pay
On-site gym facilities
Cycle to work scheme
Monthly reward and recognition
37-hour week working Monday to FridayIf you are interested in this role, please contact Georgie Dymock on (phone number removed).
Alternatively, you can email your CV to (url removed)