Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters, making a difference to the lives of our customers each day.
Role Overview
You will ensure all reception and administrative activities in the Bupa centre are carried out efficiently and effectively. You will meet and greet our customers, making them feel at ease and comfortable. You will thrive on delivering exceptional customer service (adults and children) even under challenging circumstances.
You’ll help us make health happen by:
* Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
* Answering, screening, and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
* Proactively maintaining a well-presented reception and waiting areas.
* Ensuring all customers have the correct paperwork to support their visit – appointment packs, clinical file preparation, and consent forms.
* Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
* Ensuring all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled.
* Processing payments, invoices, added charges, and credit notes upon customer departure.
* Organising self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
* Assisting in bookings of mammograms and MSK referrals (where delivered at the centre).
* Collecting, opening, date stamping, distributing incoming post, and posting outgoing post.
* Generating letters as required by the business.
* Monitoring stocks and ordering goods when required.
* Processing invoices/delivery notes as per Bupa policy.
Key Skills / Qualifications needed for this role:
* Administrative experience in a healthcare environment.
* Customer service experience and highly customer focused.
* PC literate – proficient in MS Office packages.
* Ability to prioritise workload and separate the urgent from the important.
* Excellent interpersonal, written, and verbal communication skills.
* Excellent organisation and time management skills.
* Excellent team working skills and able to work collaboratively.
* Proactive and a willingness to learn.
* Knowledge of Medical Terminology (desirable).
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical to financial, social, and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.
Joining Bupa in this role, you will receive the following benefits and more:
* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
* Bupa health insurance as a benefit in kind.
* An enhanced pension plan and life insurance.
* Support with travel costs via a season ticket loan or cycle to work.
* Various other benefits and online discounts.
* Opportunity to participate in our annual awards ceremony.
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