Overview
We are seeking a motivated and customer-focused Automotive Service Advisor to join our dynamic team. In this role, you will serve as the primary point of contact for customers seeking automotive services. You will leverage your mechanical knowledge and customer service skills to provide exceptional support, ensuring a seamless experience for our clients while promoting our services.
Responsibilities
1. Greet customers promptly and professionally, assessing their automotive service needs.
2. Communicate effectively with customers regarding vehicle issues, service recommendations, and repair options.
3. Utilize strong sales skills to upsell additional services and products that enhance vehicle performance and safety.
4. Maintain accurate records of customer interactions, service orders, and transactions including cash handling.
5. Collaborate with technicians to ensure timely and accurate completion of repairs and services.
6. Provide follow-up communication with customers to ensure satisfaction and address any concerns.
7. Stay informed about dealership promotions, new products, and industry trends to effectively assist customers.
Requirements
1. Proven experience in customer service roles; previous experience as an Automotive Service Advisor is highly desirable.
2. Strong mechanical knowledge and understanding of automotive repair processes.
3. Excellent communication skills with the ability to explain technical information clearly to customers.
4. Sales experience with a focus on upselling services is preferred.
5. Ability to handle cash transactions accurately and responsibly.
6. A background in working within a dealership environment is advantageous.
7. Strong organizational skills with attention to detail in managing service orders and customer records.
Join us in providing outstanding automotive service while building lasting relationships with our valued customers!
Job Types: Full-time, Permanent
Pay: $35,000.00-$40,000.00 per year
Benefits:
* Dental care
* Extended health care
* On-site parking
* Vision care
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekends as needed
Work Location: In person
Expected start date: 2024-11-18
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