SC Property Operations/National Stations/Euston (752309) G5
About Network Rail
Our Route
The West Coast South route stretches from the south of Crewe to London Euston, carrying millions of passengers, and up to 10% of the country's freight traffic each year. Our route contains the West Coast main line which stretches over 1,000 miles of track and has 64 passenger stations. It's also the busiest mixed-use railway in Europe, forming Anglo-Scottish journeys between London, Glasgow and Edinburgh, as well as providing commuter links to the capital through Hertfordshire, Northamptonshire, and Buckinghamshire.
The West Coast main line was electrified in the 1960s, allowing for longer, faster train services for passengers and freight. This meant that London Euston Station has to be rebuilt to create space for the new overhead equipment and was the first station in London to provide express passenger journeys to distant cities.
Our Region
Our North West & Central region runs from London Euston and Marylebone in the South through the Chiltern and West Midlands regions, the North West of England, and Cumbria before joining with Scotland at Gretna. We are home to the West Coast Mainline, the busiest mixed-use railway in Europe, serving London, Birmingham, Manchester, Liverpool, Edinburgh, and Glasgow.
We're a very busy region, with 1.3 million passengers travelling on our rails every weekday, and 700,000 tonnes of freight moved a week. With 571 stations in the North West & Central region, we make up a quarter of Britain's railway system.
We are committed to transforming the North West & Central region into a customer-focused service organisation, putting passengers first. We will prioritise safe, reliable train services against the ongoing need to build a bigger, better railway capable of transporting more people and produce in the future.
For us, ‘Diversity' means recognising differences between people while valuing the contribution they make. ‘Inclusion' means creating safe and welcoming workplaces with fair cultures that encourages innovative and fresh ways of thinking.
We are thrilled to announce that Network Rail has been recognised as one of the Times Top 50 Employers for Gender Equity for the fourth consecutive year!
Brief Description
Your role will be to support the delivery of excellent, effective, efficient, and safe station operations including customer service for the station to maximise long term profitability.
This will be an 18 Month Fixed Term Contract/ Secondment.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
About the role (External)
Every day will be different, but you can expect to be involved in the following activities:
1. Deliver a positive customer experience for customers at the station.
2. Lead the delivery of station operations in a safe manner, compliant with all relevant legislation, including achieving the safety plan and objectives each year.
3. Support the Station Manager in leading the management of the station team.
4. In conjunction with the Shift Station Manager lead the management of employee resources on a day to day and long-term basis, delivering resource contingency plans as necessary.
5. Lead as required the implementation and development of station safety plans, emergency and evacuation plans in liaison with relevant regulatory bodies, initiate safety checks and monitor and audit the activities of station users, implementing and monitoring actions identified to mitigate and control station risk.
6. Maintain compliance with competency assessment systems and all relevant industry standards and procedures.
7. Develop and implement initiatives that will meet budgetary requirements and maximise the profitability of the station, including retail opportunities.
8. Provide help, support, training and resources to staff to enable them to discharge their individual responsibilities to the standard required.
9. Contribute to the delivery of projects that bring customer-led improvements to the station and/or improve the profitability.
10. Act as a positive role model in all matters relating to customer service and health & safety through performance monitoring.
11. Coordinate and deliver cross functional station investment plans.
12. Build relationships with local stakeholders in order to increase the overall customer satisfaction at the station.
In order to be successful in this role, we would like you to have/to be:
* Skilled in leadership and development of people within and across teams and functions including dealing with Employee Relations issues and delivering customer service in a complex operational environment.
* Successful experience in operational management in a safety critical industry.
* Excellent communication skills across varied internal and external stakeholders.
* Previous experience in managing a large venue, encompassing public safety and crowd management.
* Ability to understand financial systems, budgetary tools and undertake contract management in a complex commercial environment.
We would also like but it isn't crucial to have/to be:
* Qualification in safety management.
* Understanding corporate governance e.g. procurement rules.
* Understanding railway industry structure and responsibility.
How to apply (External)
We are a Disability Confident Leader and want to make the most of the skills and talents disabled people bring to the workplace -skills and talents we need in our business. Click here for more information.
Want to find out about what fantastic benefits we offer? Find out here.
Network Rail adheres to a structured pay framework, any salary offered will be within the pay range advertised.
Closing date: 3rd April 2025. Late applications will not be accepted.
Click ‘apply now' to apply.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our safety vision.
This is a fixed term opportunity of 18 Months.
Please be aware this role holds a mandatory requirement for the incumbent to hold valid security vetting clearance. Any offer will be conditional on the successful candidate obtaining clearance prior to a start date being agreed.
For further information including residency eligibility, please contact us for more details.
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