Direct message the job poster from TQS SE Limited
Rochester / Canterbury based IT Support Technician Required
TQS is currently seeking a highly skilled IT Support Technician to join our team. This role is pivotal in delivering exceptional technical support and services to our clients.
Full Time – 8:00am to 4:30pm
Duties
1. Provide efficient & effective technical support service to clients.
2. Strong understanding of Microsoft Server, Microsoft Client, and Office 365.
3. Ability to work under pressure.
4. Provide first line technical support to staff.
5. Provide technical response for any machine owned by the client.
6. Work systematically to trace faults, reflecting the hands-on nature of the work.
7. Install, configure and test new ICT equipment and network system components including hardware, peripherals, and software according to manufacturer instructions and ensure that they operate to their maximum potential.
8. Monitor system performances. Diagnose and resolve software, hardware, and network faults (including peripherals) and perform preventive and remedial maintenance repairs and upgrades as and when required.
9. Ensure that the staff are made aware of any technical faults that may affect them or of any proposed planned maintenance and repairs to the system.
10. Assist in maintaining a help desk and fault reporting logging system and keep it up to date.
11. Liaise with appropriate outside agencies and contractors as and when required.
12. Provide maintenance services on all printers, ensuring that each is kept fit for purpose and fully operational.
13. Install new computer cabling as and when the need arises or replace cable ends in the event of a line failure.
Specific Skills
1. In-depth knowledge of Microsoft Office, Windows 10, Server 2016, Office 365.
2. Working understanding of wireless and wired LAN technology.
3. Good literary skills.
4. Ability to develop good relationships and communicate effectively.
5. Hardworking, energetic, and enthusiastic.
6. Good time management and organisational skills.
7. Realistic and flexible.
8. Ability to maintain a sense of proportion in stressful situations.
9. Ability to be innovative and to use own initiative.
Skills and Education Level
1. Educated to ‘A’ level standard.
2. Microsoft accreditation would be an advantage.
3. Obtain a clean DBS Enhanced Check.
Employment Hours and Location
Core hours Monday to Friday - 08:00am to 4:30pm, based in Rochester and Canterbury and the surrounding areas but would be required to work at a variety of client’s premises. Driving is essential for these roles.
We already have an out of hours team but in emergencies when the out of hours team cannot respond to issues with computers or the network infrastructure, it is expected that the Support Technician will work outside core hours to minimise disruption to the client.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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