Chief Operating Officer (COO)
Location: Glasgow, Scotland
The Opportunity
Our client, a leading financial cooperative, is seeking an accomplished Chief Operating Officer (COO) to join its executive leadership team. This is a pivotal role for a dynamic leader with a track record of operational excellence and strategic delivery within the financial services sector. The COO will be instrumental in driving performance, enhancing member experience, and ensuring regulatory compliance in a purpose-driven environment.
Key Responsibilities
1. Provide executive leadership across all operational functions, ensuring seamless delivery of member services, lending operations, collections, and digital channels.
2. Collaborate with the CEO and senior leadership to translate strategic goals into actionable operational plans.
3. Identify and implement operational efficiencies to enhance service quality and financial performance.
4. Uphold strong governance and risk management practices, ensuring full compliance with industry regulations.
5. Lead digital transformation initiatives in partnership with technology teams to optimise operational processes.
6. Build and inspire high-performing teams, fostering a culture of collaboration and continuous improvement.
7. Develop and manage operational budgets with a focus on financial sustainability and growth.
8. Act as a key liaison with regulators, external partners, and the Board of Directors.
Candidate Profile
1. Extensive experience in a senior operational leadership role within financial services, ideally in retail banking or cooperative financial institutions.
2. Proven ability to drive strategic initiatives and implement transformative operational improvements.
3. Strong financial acumen with experience in budget management and cost control.
4. Deep understanding of regulatory and compliance frameworks.
5. Exceptional leadership capabilities, with a passion for developing talent and building cohesive teams.
6. Outstanding stakeholder management and communication skills.
7. Experience in leading digital transformation initiatives is highly desirable.
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