Operations Support Assistant
7 months
Warwick - 3 days on per week Mon, Tues & Thurs to cover shifts spanning over 8am - 6pm
£230 per day inside ir35
Job Purpose
The purpose of the Operations Support Assistant is to:
* Support the client by answering the corporate phone lines
* Triage service requests raised by Internal and External clients
Responsibilities
* To ensure that the corporate telephone lines are answered in a professional manner and dealing with the callers request in the most appropriate manner.
* To provide an administration service to the accounts helpdesk system by maintaining and administering user accounts, completing password resets and ensuring that client details are kept up to date and accurate.
* To conduct monthly analysis of call stats and Service Requests raised for inclusion into Management reports
* To triage service requests passed to the operations support resolver queues ensuring that the request is dealt with in the most appropriate manner while making sure that all SLA's are adhered to.
* To assist in the creation of business reports for the Service Desk
* To assist with running test scripts for the ICD system upgrades
* To assist the Operations Support Manager with any adhoc requests
Knowledge, skills and experi...