Job summary
Are yousomeone looking for a career in one of the UK's most respected mental healthand learning disability trusts?
Would youlike to be part of a dedicated team committed to making a difference topeoples lives to enjoy a better future?
We are looking for an experienced Business Support Administrator to jointhe South Hams and West Devon Older Peoples' Mental Health Community Team based at Totnes Community Hospital in Totnes.
The role isdynamic and varied and will be part of a friendly and supportive administration team, forming part of the wider clinical community team. The role is busy and developing alongside our newly implemented patient record system (Systmone).
We will support you to learn the skills youneed to thrive in the role. We will offer you the training and development support youneed to begin a fulfilling career. Inreturn, you will need to be motivated, flexible and eager to learn.
Devon PartnershipNHS Trust is growing as we establish ourselves us as one of the leadingproviders of mental health services in the country.
Working as partof Devon Partnership NHS Trust, you will make a difference to peoples livesfrom the moment you start.
Please note interviews are scheduled for 19th September 2024.
Main duties of the job
You will be providing full administrative support to clinical colleagues and medical staff including producing of all letters, answering telephone/office cover, supporting clinical meetings with minute taking and entering information on electronic patient record (Systmone). Appointment and clinic management. Data entry and scanning.
You will haveexperience of working in a team, providing administrative support in an officeenvironment. The role involves communication, so we expect that you haveexcellent verbal and written skills. These will be tested as you producereports, maintain filing systems and records and take accurate meeting minutes.We expect you to have a working knowledge of Microsoft Office packages, withlevel one standard in Word and Excel.
The administration team uses a shared email inbox system to coordinate and allocate work tasks. You will have an administration line manager who will support any training and learning needs and meet with you regularly for supervision. The administration team work on part office/part hybrid home working rota due to the service needs and office/phone cover. Full time home working is not available in this particular role.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description
Job responsibilities
Please see the attachedJob Description and Person Specification which will provide further informationon this role.
Person Specification
Experience
Essential
1. Excellent organisational skills
2. Ability to prioritise workload and adapt to change when required
3. Previous experience of working within an administrative or secretarial team
4. Experience of dealing with confidential and complex information
Desirable
5. Ability to take accurate formal and informal minutes
6. Demonstrate good numeracy and literacy skills
7. Previous experience of working in a Healthcare or Social Care administrative setting
Qualifications
Essential
8. RSA 3 Word Processing or equivalent level of experience in practice.
9. NVQ3 in administration or equivalent level administrative knowledge and experience
10. GCSE English or equivalent
11. Evidence of continuing professional and personal development
Desirable
12. ECDL (European Computer Driving Licence).
13. Shorthand or Speedwriting
Knowledge
Essential
14. Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
15. Working knowledge of a range of administrative procedures including diary management and arranging appointments
16. Experience or understanding of creating electronic records, electronic filing systems
17. Ability to manage diverse workload whilst dealing with frequent interruptions
Desirable
18. Ability to provide a high standard of secretarial support for meetings organising, booking venues and minute taking
19. Knowledge of our business and how it supports patient care