Description About Service Operations Service Operations are responsible for the upkeep and management of all Bank Data Centre’s (located at Threadneedle Street, Debden, Moorgate, Cody Park and Spring Park). The Operations Staff work on a 12 hour, 24x7 shift pattern. (This will include weekends and Bank Holidays). Operators work on a rota basis, at two of the Bank’s Data Centre Sites based in London and Debden, there is also the option to work from home by agreement with the relevant Shift Leader. Service Operations staff are expected to carry out their responsibilities for all of the Bank’s applications, running on a variety of platforms (HP NonStop (Tandems), Redhat Linux, Windows, Cisco UCS and EMC platforms). Service Operations also provide out of hours cover for the Technology Service Desk. We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You’ll enjoy flexible working opportunities, a good sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work. Job Description The primary role of the Trainee Data Centre Operator is to handle the operation and monitoring of the Bank’s computer systems, services and applications. Day to day operational duties include system monitoring, starting, closing of applications and running of evening suites and batch runs. The role also involves being the front-line support for many core systems and contacting support teams when necessary. Role Requirements Minimum Criteria Good knowledge of the Banks organisation and business applications and would be useful. Any knowledge of operational procedures, incident, problem and change management would be beneficial. Sound logic and problem-solving skills Experience working in an IT function Essential Criteria The ability to be flexible and to cope with and manage change. Experience of working in small close-knit teams and must have a good team work ethic. Capable of working a shift pattern covering days and nights 24/7 Effective communication skills both verbal and written. Desirable Criteria Experience of any of the following platforms would be an advantage: Previous experience in a Data centre environment Multibatch and Reflex Control-M SCOM Jira/Confluence Microsoft Operating System and Windows Applications Microsoft Outlook Storage Area Networks Enterprise Backup Splunk Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. We offer a salary as follows: London circa £28,400. In addition, we also offer a comprehensive benefits package as detailed below: A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year. A discretionary performance award based on a current award pool. A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. This role closes on Wednesday 16 April.. The assessment process will comprise of two stages. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.