Job summary
An excellent opportunity has arisen for a part time Medical Receptionists to join College Green Medical Practice. If you are an experienced, proactive and enthusiastic worker and team player with a proven track record in a well performing environment, we want to invest in you. We require part time (minimum of 25 hours per week) or full time candidates to join our team to provide and maintain high standards of patient care as well as administrative tasks. The successful candidate will enjoy working as part of a dedicated team, with the added opportunity for growth and development.
Main duties of the job
Receive and support patients to access appropriate healthcare services in a professional, courteous, efficient and effective way. Project a positive and friendly image to patients and other visitors, either in person or via the telephone. Provide general administrative assistance to the practice team to ensure that patients receive the high quality service that the practice aims for and that the practice runs in an efficient and effective way.
Previous experience working in the NHS is desirable but not essential as comprehensive training will be provided. Excellent interpersonal skills, good IT skills, excellent telephone manner and good communication skills are essential to the role. The candidate will need to have a flexible working approach and have the ability to work with a wide range of professionals, people and place great importance on learning and development for every member of staff. We recognise that without a well-trained, developed and motivated workforce, we cannot deliver quality services.Therefore we offer:A comprehensive induction programme4 weeks annual leave (pro-rata) plus bank holidaysNHS Pension schemeContinuous training
About us
College Green is a new GP surgery situated in a brand new purpose built health centre.
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Job description
Job responsibilities
JOB DESCRIPTION for MEDICAL RECEPTIONIST
RESPONSIBLE TO Deputy Manager
MAIN PURPOSE
To provide a point of contact for patients and act as afocal point of communication between patients,
doctors and other members of the primary health care team.
To ensure enquires are promptly, efficiently andcourteously handled; documents filed, recorded and
distributed accurately and promptly; surgery premises kepttidy.
The practice needs anexperienced Medical Receptionist who can take over the administrative dutiesinvolved with coordinating patient and clinician schedules as well asbookkeeping, file management and office organisation. Were looking for aprofessional who believes that patients should be treated as people rather thannumbers in a file, and who understands the value of compassionate service. Thejob includes significant amounts of multi-tasking, but the ideal candidate willknow when to slow down, look patients in the eye and provide personalisedservice. There are a few advancement opportunities for the successfulapplicant.
GENERAL
To work within the guidelines and policies of the Practice
To ensure that statutory requirements are met at all timesand to implement practice policies, as
directed by the Practice Manager, Head Receptionist or anyof the Partners
To ensure that safe systems of work are practiced and thatthe agreed health and safety policies are adhered to.
To be aware of the responsibility of every employee tohave regard for safety for him or herself and others at work in the Health andSafety at Work Act
To be conversant to with the practice fire regulations
As well as the reception team there is a need to workclosely with GPs, nursing and office staff to
ensure the smooth running of the practice, reporting anyproblems encountered to the appropriate
person
Training requirements will be monitored by yearlyappraisal.
Personal development will be encouraged and supported bythe Practice.
It is the individuals responsibility to remain up to datewith recent developments within the practice and the NHS.
Participate in education and training and the induction ofall members of the practice staff where
appropriate
It will be necessary to attend various Practice meetingsas requested which may fall outside normal
working hours. The only reason for not attending will beannual, study or sick leave.
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Reception duties
Greet patients and Respond to all queries and requests forassistance from patients and other
visitors
Monitor flow of patients ensuring the appointment systemaccurately reflects the arrival of
patients
Ensure patients without appointments, but who need anurgent consultation, are seen in a logical
and non-disruptive manner
Explain practice arrangements and formal requirements tonew patients and those seeking
temporary cover, ensuring procedures are completed correctly
Advise patients of relevant charges for private services,accept payment and issue receipts
keeping records of such payments up to date
Enter requests for home visits in the diary stating reasonand including relevant information and
where necessary refer to the duty doctor Action requestsfor ambulance transportation and enter details on the computer
Ensure reception and waiting areas are kept neat and tidy
Scan post when required and file & code letters in thepatient records
Undertake referrals when needed
2. Repeat prescribing system
Receive patients requests for prescriptions whether inwriting, fax or e-mail; in person; over the
telephone or from the telephone message service
Action requests for repeat prescriptions while maintainingthe Practices policy of generic
prescribing and where appropriate 28 day prescribing.
Report any problems and ensure that follow up action istaken to resolve such matters
3. Appointment system
Ensure total familiarity with all appointment systemsincluding regular and incidental variations
Book appointments and recalls ensuring sufficientinformation is recorded to retrieve medical
record
Monitor effectiveness of the system and report anyproblems or variations
5. Telephone system
Receive and make calls as required answering any queriesthat arise
Divert calls and take messages as appropriate ensuringaccuracy
6. Start and end of day procedures
As directed by the Reception Manager.
7. Any other delegated duties considered appropriate to theposition
This list is not exhaustive and new administrative dutiesmay arise due to changes in the way the practice operates and with training youwould be expected to undertake.
Person Specification
Qualifications
Essential
1. Desirable;
2. English and Maths grade C GCSE
Desirable
3. n/a