Are you looking for a rewarding administration career where you can make a real difference to people's lives?
We are seeking an experienced Administrator to join the Patient Safety Team. You would be joining a friendly, hard-working team who strive to support the best possible care for our patients.
The work is varied and interesting with an emphasis on accuracy, adaptability and the ability to prioritise competing workloads.
This role may not be eligible for sponsorship under the Skilled Worker route, please refer to the Direct Gov website for more information with regards to eligibility.
Please note that Livewell may close the job advertisement earlier than the specified deadline if a high number of applications are submitted. Therefore, we recommend you submit your application at the earliest opportunity.
All Livewell staff are expected to be able and willing to work across a 7 day service.
Main duties of the job
This role is integral to the Patient Safety Team, providing effective administrative support consistently to ensure outstanding customer care.
The role will also support the Customer Care team, by being the first point of contact for the public.
This is a varied and really interesting role and your development will be supported by the team.
Job responsibilities
1. Locality: Quality & Safety
2. Job Title: Senior Administrator
3. Pay Band: Band 3
4. Base and Service: The primary role will be within Quality & Safety team including Customer Services Team. Hybrid working. (Home/Crownhill Court)
5. Reports to (Line Manager): Business Support Manager Quality & Safety
6. Accountable to (Professionally/managerially): Professional Lead for Quality & Safety
7. Dimensions and Context of Role: To deliver an effective and competent level of administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships.
8. To be responsible for providing daily administrative support ensuring business priorities are met for example: maintaining records, minute taking, data inputting and answering telephone and email queries from the public.
9. Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs.
10. Working proactively to support team. Ability to work on own and proactively as part of a team.
11. To provide the day to day supervision and line management of junior staff where appropriate.
12. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager.
13. Key Tasks and Responsibilities of the Post:
14. Management of service
15. Provide support to patients & carers, acting as the first point of enquiry and sign posting individual to relevant information / service.
16. Promote the image of the department, checking that patient information and leaflets are up to date & well presented.
17. Support the management team to ensure that internal and external communication systems are in place.
18. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary.
19. Respond to telephone, email and written queries on behalf of the Quality & Safety Team including call handling.
20. Arrange appointments, meetings and events on behalf of the team making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required.
21. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed.
22. Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies.
23. Supporting operational staff to access management information; electronic and hard copy.
24. Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager.
25. Collect, collate and prepare information for service area users with support of line manager.
26. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems.
27. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues.
28. Be proactive and contribute ideas for improvement in the way the service is delivered.
29. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.
30. Ensure that all office support services e.g. post, electronic filing, photocopying, are delivered in a timely manner.
31. Provide the day to day supervision and line management of junior staff where appropriate, including performance management, absence management and appraisal.
32. Demonstrate own activities to new or less experienced employees.
33. To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager.
34. To process requests for equipment eg IT, phones, desks and chairs for the Team members.
35. Undertake surveys or audits as directed.
Person Specification
Qualifications
* Educated to NVQ 3 in a relevant subject or equivalent level of qualifications or significant equivalent previous experience and knowledge.
* NVQ 3 in Business Administration or equivalent.
Experience
* Substantial experience of working in an administrative environment using computerised data systems.
* Experience of working in a health or social care office environment.
* Experience of supervising other staff members.
* Experience of Complaints processes.
Skills and Abilities
* Good writing, typing, data entry and telephone skills ensuring accuracy.
* Ability to communicate verbally and in writing to a good level - face to face and over the telephone.
* Ability to prioritise own workload.
* Ability to work effectively as part of a team.
* Ability to use initiative organising own workload to set deadlines within the scope of role.
* Organised, efficient and accurate.
* Flexible and adaptable willing to learn new skills.
* Able to analyse problems and initiate appropriate solutions effectively.
* Able to apply tact and sensitivity to establish trust and support.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
1st floor Crownhill Court, Tailyour road
Business Support Manager for Patient Safety
Full-time, Part-time, Job share, Flexible working
Reference number
B9832-2025-AC-1819
Job locations
Livewell Southwest
1st floor Crownhill Court, Tailyour road
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