Job Summary: The IT Support Engineer will be responsible for providing desk-side support to end-users, infrastructure support for the company's UK locations, and performing basic server administration tasks. This role requires a proactive individual with strong technical skills and the ability to troubleshoot and resolve issues efficiently.
Responsibilities:
* Desk-side Support:
* Provide technical support to end-users for hardware, software, and network-related issues.
* Support, troubleshoot & repair all PC and Mac workstations and computer/smartphone applications.
* Install, configure, and troubleshoot desktop and laptop computers, printers, and other peripherals.
* Build new computer systems & maintain CMDB for asset tracking.
* Assist with the setup and maintenance of user accounts and access permissions.
* Conduct training sessions for end-users on new technologies and best practices.
* Triage all levels of incidents as it relates to end user support - track all incidents/requests in ITSM platform.
* Encrypt and deploy laptops for field use.
* Infrastructure Support:
* Work with US-based Infrastructure Service Managers to maintain, upgrade, and support the UK locations.
* Coordinate with vendors for hardware repairs and replacements as needed.
* Provide hands-on assistance when needed by remote teams.
* Basic Server Administration:
* Support routine server maintenance tasks, including updates, patches, and backups as directed by the IT Operations Manager.
* Assist with the deployment and configuration of new servers and applications.
* Ensure compliance with security policies and procedures.
Minimum Requirements:
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* 2+ years of experience in IT support or server administration.
* Strong knowledge of Windows, MAC, and Linux operating systems.
* Knowledge of basic networking (VPN, TCP/IP).
* Excellent problem-solving and communication skills.
* Ability to work independently and as part of a team.
Preferred Skills:
* Certifications such as CompTIA A+, Network+.
* Familiarity with ITIL framework and best practices.
This position may require occasional evening or weekend work to perform maintenance or resolve critical issues.
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