Salary: £38,216 – 45,219 GBP Annual Location: Darlington / Glasgow / Llandudno / Hillington Closing Date: 11th March 2025 Fixed Term - up to 22 months Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. We now have an exciting opportunity for a Service Manager, to be based at any of our 4 locations. The Service Manager is an operational manager who has business process ownership of one of SLC’s partner facing services. They will have business process subject matter expertise, provide service oversight and quality assurance through extensive data analysis of the end to end service. They will also be expert in the implementation of change and work with internal and external partners to ensure that the technical systems and business rules are fit for purpose. SLC offer a hybrid working model which will typically be 2 days in the office and 3 days from home. What you bring: Outstanding data analysis, interpretation, and reporting skills Strong problem-solving skills and decision-making skills. Strategic thinking and the ability to develop plans of action. Negotiation, persuasion and influencing skills. Excellent verbal and written communication skills, with an aptitude for deconstructing highly complex information and relaying this in a clear understandable manner, both verbally and in writing. Track record of supplier management. Experience in managing internal and external stakeholder relationships. Experience of operational implementation of cross-organisation assurance activities. You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes : 28 days annual leave plus 8 public holidays Option to buy/sell annual leave Flexi-time and enhanced flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitmentslc.co.uk.