Job Reference Number: 321391
Position: Collections Customer Operations Manager - MCO00
Location: BH & DT Postcode Area
Salary: Min: £44,551 Mid: £49,006 Max: £52,346
Type: Full time, Permanent (41 hours a week)
About Us
We believe great things are possible and we help make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide.
The Role
Full accountability for the Collections operation, you’ll lead and inspire a team of front-line colleagues to efficiently collect items from small to medium outlets and deliver an excellent quality of service as you interact with customers from all walks of life. You’ll also partner with Trade Union to keep raising the bar as you coach your team to deliver performance improvement.
Shift Pattern: Monday to Friday, Shifts will be either 11:00 - 19:00 or 12:00 - 20:00, Flexibility is required due to operational needs.
What You’ll Get
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. There are also all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
About You
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers.
Next Steps
Ready to apply? Then complete your application online and submit your CV. If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion.
Closing Date: Tuesday 28th January. Please note, this advert may close early if the appropriate number of applications has been reached.
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