Join an innovative and growing engineering company based in Scotland, known for its entrepreneurial spirit and forward-thinking approach. With a strong foundation in technical excellence, the company is poised for significant growth and is looking for a talented Project Manager to play a pivotal role in driving operational and sales process improvements.
You will be part of a dynamic leadership team and work closely with the business owner and senior stakeholders to refine internal systems, especially HubSpot CRM, ensuring operational efficiencies and enhanced customer service.
Key Responsibilities:
1. Process Improvement: Lead the development and implementation of improved internal processes across sales and operations, with a focus on optimising efficiency, productivity, and service quality.
2. CRM Optimization (HubSpot): Manage the ongoing optimisation of HubSpot CRM, ensuring it meets the evolving needs of the sales and operations teams.
3. Stakeholder Engagement: Collaborate closely with the business owner, senior leadership, and stakeholders to ensure alignment with business objectives and gather input for continuous process improvements.
4. Roadmap Development: Define a strategic roadmap for improving business processes and systems, with measurable milestones that lead to better sales processes, enhanced customer service, and streamlined operations.
5. Supplier Management: Work closely with external suppliers and vendors on various projects, ensuring all suppliers are correctly briefed, operate within agreed budgets, and adhere to set timelines.
6. Budget & Resource Management: Take ownership of project budgets and resource allocation, ensuring projects are delivered on time, within scope, and on budget.
7. Change Management: Drive the cultural and operational change necessary for successful process improvements, providing leadership and coaching to teams to ensure successful adoption of new systems and practices.
8. Data-Driven Decision Making: Use data analysis to track key performance indicators (KPIs) and provide actionable insights to improve operational efficiency, sales performance, and customer satisfaction.
9. Autonomy & Leadership: Operate with a high level of autonomy and leadership responsibility, shaping the future of the company's internal systems and processes. This role offers significant freedom to define and lead key business initiatives.
10. Supplier Coordination: Ensure seamless communication and coordination with suppliers, regularly reviewing progress and making adjustments to meet the project objectives, while ensuring the company maintains strong, effective relationships.
11. Team Collaboration: Work closely with various teams, including sales, operations, and finance, ensuring that cross-functional collaboration enhances overall business performance.
Key Requirements:
1. Experience: Proven experience as a Project Manager, ideally within an engineering or technology company. A strong background in process improvement and CRM optimisation (preferably HubSpot) is essential.
2. Supplier Management Expertise: Demonstrable experience in managing relationships with external suppliers and vendors, ensuring they deliver on time, within budget, and to project specifications.
3. CRM Expertise: Hands-on experience managing CRM systems (HubSpot preferred) with a solid understanding of sales and customer service workflows.
4. Leadership: Demonstrated ability to work at a senior level, influencing key decision-makers and leading cross-functional teams.
5. Strategic Thinking: Able to think strategically and develop long-term plans that align with company goals, particularly around process improvements and operational efficiency.
6. Project Management Skills: Strong project management skills with the ability to manage multiple priorities, deliver complex projects on time, and within budget.
7. Technical Acumen: Solid understanding of business process automation, data management, and customer service systems. Technical experience with HubSpot or similar platforms is highly desirable.
8. Change Management: Strong change management skills with the ability to lead teams through business transformation, delivering sustainable improvements.
9. Communication: Excellent interpersonal and communication skills, capable of translating complex technical concepts into business terms for non-technical stakeholders.
10. Problem-Solving: Analytical mindset with a proactive approach to identifying and resolving issues, using data to drive continuous improvements.
11. Autonomy & Initiative: A self-starter who thrives in an entrepreneurial environment and enjoys working with autonomy to achieve business goals.
Benefits:
1. Competitive salary and benefits package.
2. Opportunity to work in a key leadership role with high visibility and impact across the business.
3. Autonomy and budget to lead key projects that redefine how the company operates.
4. Work closely with senior leadership and key stakeholders to shape the company's future direction.
5. Significant opportunities for professional development and career progression.
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