Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.
Job overview
Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities?
The Suffolk Community Perinatal Mental Health Service are looking to recruit a conscientious, calm and confident individual to become part of their team.
You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.
Main duties of the job
Duties include (but are not limited to):
* Supporting Clinicians to maintain electronic patient records.
* Booking appointments
* Typing of letters
* Maintaining and monitoring waiting lists
* Diary management
* General admin support to wider clinical team
* Liaising with other teams
* Supporting with telephone calls
* Undertake other appropriate duties, as directed, being adaptable and flexible to service needs and changes across the locality.
Previous administration experience is essential. Full training will be given.
Working for our organisation
We are looking to appoint a band 3 Administrator to our Community Perinatal Mental Health Team.
You will be joining the service at a very exciting time and will play a key role in helping the service to deliver on the NHS long-term plan and our continues expansion.
The post will be working alongside another b3 admin, reporting into the b4, with specific tasks associated to the role, but flexibility and variation required to meet the needs of the team at busy times. The role is varied within a very busy, fast paced team with deadlines and challenges. There will be developmental opportunities and a comprehensive induction for the successful candidate.
Tasks will include letter completion, ordering of stationery and supplies, minute taking, uploading information to the Lorenzo computer system, photocopying, collating booklets etc. No day is ever the same and cover will be required for annual leave and sickness of the b3 and b4 where appropriate.
Detailed job description and main responsibilities
Please see attached job description and person specification for more information on the duties of the role.
Person specification
Qualifications
Essential criteria
* Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
* NVQ 2 Customer Services
* NVQ 3 Business Administration or equivalent
Desirable criteria
* Knowledge of Trust electronic record system
Experience
Essential criteria
* Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level.
* Working under pressure
* Working on own initiative with minimal supervision
* Ability to work with senior members of staff across a large organisation
Knowledge
Essential criteria
* Maintaining administrative / secretarial systems
Desirable criteria
* Knowledge of NHS policy / procedures
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