Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.
At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.
Nearly 3,800 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 1,400+ staff provide non-clinical support, including cleaning, catering, delivering supplies, ward administration, information technology, human resources and financial services.
We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.
We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we'd love you to join us!
We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require.
Job overview
The Administration team based at Coastal CMHT, Walker Close, Ipswich are looking to recruit a friendly and experienced Clinical Support Team Administrator to support the Coastal Older People's CMHT, the Coastal Community Learning Disability Team and the Coastal under 18 Youth Team and ADHD team. This post is currently a combination of working in the office and home working.
We are looking for someone with excellent communication and organisational skills. The successful candidate will be required to have a working knowledge of Microsoft Office packages, including Word, Excel and Outlook. Knowledge of the Trust patient record system would be an advantage but is not essential as training will be provided. Diary management and minute taking skills will also be required.
As a team we share and uphold the organisation's values in all that we do.
If you share our values and feel that you can contribute to our busy team and service we provide, we will welcome your application.
The successful candidate will be an integral part of the team and help provide an efficient and professional service, responding to the administrative needs of the team to ensure that the requirements of the organisation are met.
Main duties of the job
1. Doctors and teams admin support - including dictation (audio typing), diary management and liaising with patients and their families/carers and other professionals. Arranging appointments for the doctors and team members, liaising with the team, patients, family members and carers, sending out appointment letters, making and receiving telephone calls.
2. Taking the minutes at weekly Team meetings and distributing and processing the minutes.
3. You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to show empathy and have the ability to confidently and sensitively communicate with individuals who may sometimes be distressed or upset.
4. Excellent typing skills and previous administration experience is essential.
5. You will be required to complete mandatory training and participate in appropriate training opportunities available.
6. You will be required to ensure confidential information is retained and stored in line with Trust policy in an effective manner.
Working for our organisation
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us?
We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?
The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Detailed job description and main responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
Person specification
Qualifications
Essential criteria
* NVQ 3 Business Administration or equivalent or working towards.
* Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.
Desirable criteria
* Knowledge of Trust electronic record system.
Experience
Essential criteria
* Working on own initiative with minimal supervision.
* Ability to work with senior members of staff across a large organisation.
Knowledge
Essential criteria
* Working knowledge of Microsoft packages or equivalent.
* Maintaining administrative / secretarial systems.
Desirable criteria
* Knowledge of medical terminology.
EQUAL OPPORTUNITIES
Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.
As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification). We encourage you to indicate your eligibility through TRAC jobs when applying.
DISCLOSURE AND BARRING SERVICE CHECK (formerly CRB)
FOR POSTS WITH DIRECT SERVICE USER CONTACT - Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures - these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.
Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.
The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
* Band 3 Clinical Team Administrator (PDF, 223.3KB)
* Values Based Recruitment - Candidates Guide (PDF, 360.6KB)
* Reasonable Adjustments - NSFT (PDF, 197.5KB)
#J-18808-Ljbffr