Job Description
The Operations Director is responsible for overseeing the company’s day-to-day operations and implementing efficient operational and financial strategies to achieve the organisation’s objectives. This role involves managing processes, optimising productivity, ensuring compliance, and aligning operations with company goals.
Key Responsibilities:
Strategic Operations Management
* Develop and implement operational strategies to enhance productivity, efficiency, and scalability.
* Collaborate with senior leadership to set and achieve long-term business goals.
* Monitor and evaluate performance to identify areas for improvement.
Team Leadership & Development
* Foster a culture of continuous improvement, teamwork, and accountability.
* Oversee recruitment, onboarding, and training of new team members in IT and operations teams.
Process Optimisation
* Analyse and improve operational workflows to reduce costs and improve quality.
* Develop and maintain standard operating procedures (SOPs) and best practices.
* Implement process improvements that support scalability and minimise risk.
Financial Oversight
* Oversee budgeting, forecasting, and financial reporting for operational departments.
* Work closely with finance to monitor and manage operational expenses.
* Analyse financial performance metrics to ensure efficient resource allocation.
Compliance and Risk Management
* Ensure company operations are compliant with all regulatory and legal requirements.
* Develop and enforce policies to ensure health, safety, and security standards.
* Identify potential risks and create mitigation plans to safeguard company assets.
Cross-Functional Collaboration
* Work with various departments (Sales, HR, IT, etc.) to align operations with broader company initiatives.
* Serve as the liaison between operations and executive management to facilitate decision-making.
* Support product development and customer service by ensuring operational efficiency.
Technology & Systems Management
* Evaluate and implement new technologies to improve efficiency and productivity.
* Oversee system integrations and ensure data integrity across platforms.
* Manage vendor relationships and contracts related to operational technology.
Performance Metrics and Reporting
* Establish, track, and report key performance indicators (KPIs) relevant to operational success.
* Provide regular updates to senior leadership on operational performance.
* Use data analytics to make informed decisions and recommendations.
Skills and Competencies:
* Leadership: Proven ability to lead and develop high-performing teams.
* Analytical Thinking: Strong data analysis skills and ability to interpret complex information.
* Strategic Planning: Ability to design and execute long-term operational strategies.
* Communication: Excellent verbal and written communication skills.
* Problem-Solving: Aptitude for resolving operational challenges in a fast-paced environment.
* Financial Acumen: Strong understanding of budgeting, forecasting, and financial analysis.
* Technology Proficiency: Familiarity with ERP systems, project management software, and Microsoft Office Suite.
Key Performance Indicators (KPIs):
* Operational efficiency metrics (e.g., cost per unit, processing time reduction)
* Employee engagement and retention rates within the operations team
* Budget adherence and cost reduction initiatives
* Customer satisfaction scores related to operational efficiency