Who You Are You possess a deep understanding of housing law and have strong communication skills, enabling you to converse easily in English with the public. With experience in delivering multi-landlord tenure blind tenancy management and handling complex casework, you are adept at fostering behavioral change among vulnerable residents. Your expertise may include specialization in areas such as safeguarding, domestic abuse, mental health, and support for various demographics, such as children and older adults. You are a proactive problem-solver with a positive attitude, willing to take responsibility, and adept at working in fast-paced environments with competing priorities. You're known for being open, honest, and respectful, allowing you to constructively challenge existing processes to improve service delivery. With a focus on collaboration, you work well with colleagues and partners to find effective solutions and have a commitment to continuous personal and professional growth. A housing-related qualification or willingness to pursue professional training is essential, along with flexibility to travel as needed. What the Job Involves As a Resident Relationships Officer, your role is to provide comprehensive support to residents in council housing, guiding them through significant life challenges. You'll act as a single point of contact, offering coaching and empowerment to help residents navigate issues such as mental health, domestic abuse, and financial hardship. The role involves accepting and assessing complex, high-risk cases, formulating outcome-based plans, and managing access to a network of services and interventions. You will provide tailored support to new tenants, assist residents in complying with tenancy conditions, and handle a variety of people-related issues, from safeguarding and anti-social behavior to property condition and mediation. Your responsibilities extend beyond tenancy management, aiming to build shared goals with residents and equip them with tools for community engagement and personal change. Regularly evaluating interventions, managing risk assessments, and ensuring high-quality, customer-focused services are key aspects of the job. You will participate in service improvements, maintain data integrity, and engage with various internal and external stakeholders, contributing to a supportive network for residents. A flexible approach to work and emergency response duties is required, all while promoting equality and ensuring compliance with health and safety standards.