Would you like a challenging and rewarding role with real opportunities to help people with disabilities who live in Northumberland? Do you get a buzz out of knowing that you have made a difference to someone's life? If so, we want to hear from you!
Northumberland County Council's Home Improvement Service supports residents of Northumberland with minor and major adaptations to their homes to maximise their independence and safety. The Home Improvement Service consists of technicians, coordinators, caseworkers, surveyors and administrators who consistently achieve the required standards set for the service.
The Home Improvement Service has developed a new role of Caseworker-Coordinator to work as part of the Major Adaptation team.
The post holder will have responsibility for supporting those referred into the service to access Disabled Facilities Grant funding for major adaptations in their homes. The post holder will also have responsibility for all aspects of the grant process, approvals and payments.
We want someone who is enthusiastic about helping people and has a strong track record of delivering excellent customer service, who can prioritise their workload to get the best outcomes. Experience of working with a range of partners is a must and a background of working in housing, benefits, health or social care assessment environments would be a distinct advantage.
The role requires a high level of communication skills as there is a need to work closely with the team as well as a large range of partners to achieve successful outcomes for the clients.
The post holder will work across the county visiting clients in their own homes as well agile working from home, any NCC site or the team office base, which is Eddie Ferguson House, Blyth.
The post is permanent full-time, NCC Band 5 with a starting salary of £27,711 to £30,060.
Requirements of the role:
1. Due to the nature of this role, it is an essential requirement that the post holder has a valid UK driving licence and access to a vehicle they can use for work purposes
2. Good standard of general education, high level of communications skills
3. Knowledge of the welfare benefits system
4. Experience of working with disabled adults and children
Northumberland is world-renowned as a visitor destination and an ideal location to strike a perfect work/life balance. There is no better way of enjoying the picturesque scenery and stunning coastline than on an everyday basis!
Northumberland County Council's (NCC) vision is to make Northumberland a county which you regard as a great place to live, in which you can access the activities you enjoy, whilst having the opportunity to learn and thrive.
For further information about working for NCC, please visit our website.
Why choose us?
We have some outstanding benefits to offer you, including:
1. 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
2. Automatic enrolment into the Local Government Pension Scheme
3. Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)
4. Local government discount schemes available to all employees with offers at local businesses along with various national brands
5. Commitment to work/life balance offering flexibility through various schemes including job sharing, flexible working, term-time only, and compressed hours
6. A range of salary sacrifice schemes are available
7. Staff networks - run by staff, for staff, providing opportunities for peer networking, mutual support, staff development e.g. Apprenticeship, Armed Forces, ASD, Enable (disability), LGBT+, Menopause, Mental Wellbeing, Racial Equality
Further information
For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email hrrecruitment@northumberland.gov.uk or ring 01670 623930 with your name and the job title you have applied for and one of the recruitment team will ensure this is factored into the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.
Alternative application format:
British Sign Language: northumberlandcc-cs.signvideo.net
For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Although we advertise on North East Jobs, and other websites, your application process will be directed to our Tribepad system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered on Tribepad, including your invite to interview if you are shortlisted. Please check your emails regularly, including Spam/Junk, after the closing dates for notifications.
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