Age UK is currently recruiting for an exciting new position within the charity, Head of Advice & Support Services on a 12 month fixed-term basis. This role is responsible for the delivery of our National Advice Line and Connect & Support Services. These vital services support our new strategic ambition of tackling poverty and reducing inequalities in older people through the successful delivery of information, advice and accessibility of benefits older people are entitled to.
The successful incumbent will oversee 70+ FTE colleagues, who respond to over 200,000 enquiries per year from older people and their families and carers across the nation, and will manage a £2+ million budget annually. If you have been in a strategic leadership position overseeing a Helpline, Advice or Information service, please review the job description below for a more exhaustive list of responsibilities and apply.
This role can be based at our offices in Blackpool, Devon (Ashburton) or London with hybrid working arrangements where colleagues split time between the office and home working. Travel and overnight stays will be required to regularly attend other offices and our local Age UK network partners who are based across the nation. This will be approximately 4-6 times per month.
Age UK internal grade (4N / 4L).
Must haves:
* Leadership experience at a senior level (senior manager /...