Role and Responsibilities: Members Excellent communication and Customer Service Skills with our Members People Liaise with Senior Management and Heads of departments Operations Assisting in the day-to-day maintenance of the Club building and areas under the Club’s control including all machinery, lighting, electrical appliances, plumbing and drainage, heating, and air conditioning; Assisting in ensuring that pool plant equipment, the water, spa, and surrounds are always in a safe and clean condition. Water testing, Water meter readings, Pool backwashes, Pool tests in plantroom, Shower / Steam room drainage, Pool plant operations (Chlorine and PH) PPM checks and maintenance issues prioritized and actioned. System logs updated on WAM computer program Assisting in the redecoration and refurbishment of the club as necessary Assisting with the receipt of deliveries, stocks and supplies including loading / unloading as necessary Assisting in ensuring the security of the building and its contents, paying particular attention to alarms, locks, fire extinguishers and maintaining records where necessary To be fully aware of and understand departmental N.O.P.s, E. O.P’s and Club emergency procedures Assisting in maintaining records of all work carried out to all equipment within the Club. Stock takes Understanding of Water Hygiene General DIY skills Basic computing skills in Excel & Word Other ad-hoc support as reasonably requested. You must be able work weekends and various shifts Finance To work with Line Manager to remain within budget Cultural / Values Commit to the company values and personality. Our Values: Welcoming – We do things a little differently around here, not just another corporate gym Supportive – Of our community, members and each other – We genuinely care Independent – We are inclusive, unpretentious and trustworthy – Not for profit Our Personality: Motivated – Engaged, part of the family and driven to make a genuine contribution Friendly – Outgoing, enthusiastic and able to engage with both colleagues & customers Proud – Positive – has a ‘can do’ energy that brightens up those around them Be aware of the core business anchors of Colets and embed them into your department: Create the right environment Create a Great place to work Go beyond customer satisfaction Personalise every journey Generate extra profit to fuel growth Commit to our goal of a unified Team & Growing the business KPI’s: NPS Scores Qualifications / Educational Requirements: The ideal candidate would have Pool Plant Operators Qualification as well as a bias for electrical trade but not essential. Preferred Skills: High levels of attention to detail, the ability to think methodically, prioritization skills, good communication skills; both internally and with suppliers and third parties. Physically fit enough to be able to undertake arduous or difficult tasks (lifting and carrying work will be involved). Be always well-presented and polite to members and staff and able to work as part of a team or as an individual (must be self-motivated) have a ‘can do’ attitude, be able to adhere to deadlines and get tasks done when asked for, and above all else a drive to continuously improve and the ability to adapt to various scenarios. Excellent communication skills Customer service experience