Job summary NWAS Support Centre Advisor - Location: Salkeld Hall, Carlisle. Band 3 plus additional pay for unsocial hours 2 Posts available - Permanent - 37.5 hours per week, rotating shifts Part-time hours will be considered Due to the continued expansion and investment within the North West Ambulance Service Support Centre, vacancies have now arisen for Support Centre Advisors. These positions will be based at Salkeld Hall, Carlisle. Main duties of the job This varied role entails managing incoming telephone calls relating to staffing issues, vehicle breakdowns, Airwave communication faults, patient pathway referrals, the safeguarding of vulnerable adults and children, plus a range of other matters which are dealt with by the Support Centre. Applications are welcomed from individuals who possess excellent keyboard skills, a professional telephone manner, along with the ability to deal with callers in a sensitive and compassionate way. Support Centre Advisors provide an invaluable service to the North West Ambulance personnel by providing signposting and troubleshooting advice over the phone. The ability to input accurate information and liaise with both internal and external agencies is essential. Full training will be provided to successful applicants. You will be required to work rotating shifts providing cover 24 hours a day, seven days a week, including bank holidays, for which you will receive additional unsocial hours pay. The interview date or this vacancy is 19th February 2025. About us North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident. We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year. Date posted 16 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year PA Contract Permanent Working pattern Full-time Reference number 242-4542 Job locations Salkeld Hall Carlisle CA2 7AN Job description Job responsibilities Please ensure that you have read and understood the job description and person specification before applying. Job description Job responsibilities Please ensure that you have read and understood the job description and person specification before applying. Person Specification Qualifications and Education Essential oEducated to GCSE standard or above, or equivalent vocational qualification (Certificates will need to be presented at Interview) Desirable oNVQ Level 3 Call Handling Skills and Abilities Essential oProfessional telephone manner -demonstrated in application, interview and reference Knowledge and Experience Essential oExperience of using computers - demonstrated in application and tested Desirable oExperience of working in a call centre or customer focused environment -demonstrated in application Personal Attributes Essential oAbility to work effectively in a pressurised environment -demonstrated in application, interview and reference. oAbility to follow protocols -demonstrated in application, interview and reference oExcellent communication skills -demonstrated in application, interview and reference oMaintain confidentiality -demonstrated in application, interview and reference Person Specification Qualifications and Education Essential oEducated to GCSE standard or above, or equivalent vocational qualification (Certificates will need to be presented at Interview) Desirable oNVQ Level 3 Call Handling Skills and Abilities Essential oProfessional telephone manner -demonstrated in application, interview and reference Knowledge and Experience Essential oExperience of using computers - demonstrated in application and tested Desirable oExperience of working in a call centre or customer focused environment -demonstrated in application Personal Attributes Essential oAbility to work effectively in a pressurised environment -demonstrated in application, interview and reference. oAbility to follow protocols -demonstrated in application, interview and reference oExcellent communication skills -demonstrated in application, interview and reference oMaintain confidentiality -demonstrated in application, interview and reference Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North West Ambulance Service NHS Trust Address Salkeld Hall Carlisle CA2 7AN Employer's website https://www.nwas.nhs.uk/ (Opens in a new tab)