Job summary
We have a fantastic opportunity to join the Newcastle Coordination Hub on a 9 month fixed term contract. If you have excellent communication, inter-personal and organisational skills and are looking for a fast paced and varied role where you can support our purpose and make a difference when it matters most this is the position for you.
Main duties of the job
This role is part of a team responsible for supporting the co-ordination and booking of the care for Marie Curie Services based in Newcastle. This requires a high level of diplomacy and communication skills and the ability to work accurately and under pressure. You will directly support the Hub Manager, Senior Coordinator, Senior Nurses, Registered Nurses and liaise with Marie Curie Nurses, District Nurses, the local care teams and patients families and carers.
About us
Every day of your life matters - from the first to the last. When you work for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left. Everyone knows our daffodil, but it's our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.
Job description
Job responsibilities
Salary: Marie Curie Pay Scale, aligned with AFC BAND 2 £22,383 per annum + enhancements (pro rata)
Hours/Contract: hours per week 9 months Fixed Term
Based: Newcastle HospiceHybrid
Closing date: 28th September 2024
Interview date: TBC
We are looking for a new team member to join the dynamic Newcastle Marie Curie Co-ordination Hub.
This role is part of a team responsible for supporting the co-ordination and booking of the care for Marie Curie Services based in Newcastle. This requires a high level of diplomacy and communication skills and the ability to work accurately and under pressure. You will directly support the Hub Manager, Senior Coordinator, Senior Nurses, Registered Nurses and liaise with Marie Curie Nurses, District Nurses, the local care teams and patients families and carers.
IT literacy, administration experience, a professional and sensitive telephone manner and experience of working in a customer service environment are essential. The ability to prioritise work and deal with changing service demands are also key to the role.
If you want to work in an organisation that really makes a difference every day, we want to hear from you.
Marie Curie Benefits Package
1. Season ticket loan for travelling to and from work
2. Defined contribution schemes for Pension (the charity will match your contribution up to
3. Marie Curie Group Personal Pension Scheme
4. Loan schemes for bikes; computers and satellite navigation systems
5. Introduce a friend scheme
6. Help with childcare cost (T & C's apply)
7. Entitled to Marie Curie Blue Light Card
8. Entitled to Benefit-Hub Discount Scheme
9. Life assurance for all employees
What's in it for you
10. Annual leave allowance- 27 days plus 8 public holidays (pro rata)
11. Annual leave aligned to NHS (subject to eligibility, which must be most recent continuous service immediately prior to joining MC with no breaks of service)
12. Competitive Policy for parental/sick Leave
13. Continuous Professional development (Marie Curie supports and encourages personal and professional development)
14. Industry leading training programmes
15. Flexible Working
16. Free DBS
17. Free Uniform
18. Generous enhancements: 41% x your basic salary per hour paid for Saturdays & weekday night duty (8pm to 6am) 83% x your basic salary per hour paid for Sundays and Public Bank Holidays
What we are looking for
19. Excellent communication, inter-personal and organisational skills
20. Working knowledge of windows applications, including databases
21. Experience of working within a customer services environment
22. Flexibility and reliability, with a positive and professional attitude
To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone's unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity.
Were committed to making reasonable adjustments to support you throughout the application and selection process. You can request support via
This role will be subject to receiving a satisfactory Standard DBS record check
We reserve the right to close this vacancy early. Agencies need not apply.
Person Specification
Experience
Essential
23. Experience of working within a customer services environment
24. Ability to use variety of strategies to meet the needs of the individual
25. Producing management and statistical reports
Desirable
26. Training
27. Able to draw usefully on strengths gained from experience
Qualifications
Essential
28. IT Literacy Microsoft Word Excel Email and internet
Desirable
29. NVQ Level 3