PCN Business Manager - South East Shropshire PCN (Hybrid working)
We have an exciting opportunity to join the management team of South East Shropshire Primary Care Network (SES PCN).
This is a part time role for up to 30 hours. The post will be hosted from the PCN practice sites mixed with home working.
Main duties of the job
The Primary Care Network (PCN) Business Manager is responsible for overseeing the operational and business functions within the PCN, ensuring effective service delivery and strategic development. This role requires someone who can balance administrative duties with strategic thinking, working closely with clinical and operational teams to ensure that the PCN delivers high-quality care while maintaining efficient business practices.
About us
You will be employed on behalf of the PCN by Our Health Partnership.
Our Health Partnership was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients.
We are currently a GP partnership of 30 practices with 38 surgeries, 110 GP partners in Our Health Partnership serving around 210,000 patients in Birmingham, Wolverhampton, and Shropshire.
The partnership offers a shared administrative and management structure, cutting down the time doctors have to spend on admin. It opens up economies of scale to get best value from budgets. It has the resources to develop innovative services and effective partnerships with local hospitals and care services. And it can access new funding streams that are only available to large GP organisations.
Date posted
13 March 2025
Pay scheme
Other
Salary
£43,017 to £47,104 a year pro rata, depending on experience.
Contract
Permanent
Working pattern
Part-time, Home or remote working
Reference number
B0300-25-0015
Job locations
1st Floor, 1856 Pershore Road, Birmingham, B30 3AS
Albrighton Medical Practice, Shaw Lane, Albrighton, WV7 3DT
Highley Medical Centre, Bridgnorth Road, Highley, WV16 6HG
Cleobury Mortimer Medical Centre, Vaughan Road, Cleobury Mortimer, DY14 8DB
Much Wenlock Medical Practice, King Street, Much Wenlock, TF13 6BL
Alveley Medical Practice, Alveley, WV15 6NG
Brown Clee Medical Centre, Station Road, Ditton Priors, WV16 6SS
Ironbridge Medical Practice, Coalbrookdale, TF8 7DT
Bridgnorth Medical Practice, Northgate, WV16 4EN
Broseley Medical Practice, Bridgnorth Road, TF12 5EL
Job responsibilities
Key Responsibilities
Operational Management
Lead on the day-to-day operational management of the PCN, ensuring the smooth and efficient running of services.
Monitor and manage budgets and financial performance across the PCN, ensuring that services are delivered within budget and resources are effectively allocated.
Implement and monitor performance management systems, ensuring that key performance indicators (KPIs) are met.
Ensure that all business-related administrative functions (e.g., payroll, finance reporting, contract management) are carried out in an efficient and compliant manner.
Strategic Planning and Development
Contribute to the strategic planning of the PCN, identifying areas for growth, efficiency improvements, and innovation.
Work with the Clinical Director and other key stakeholders to implement operational strategies and objectives that align with the overall vision of the PCN.
Support the PCN in the delivery of service redesigns and integration of services across practices and partners.
Stakeholder Engagement
Act as the key point of contact between the PCN and external stakeholders, including NHS commissioners, local authorities, and third-party providers.
Facilitate and coordinate communication between member practices, ensuring collaboration and sharing of best practices.
Represent the PCN in external meetings and liaise with partners as required.
Compliance and Governance
Ensure that the PCN complies with all regulatory, contractual, and legal requirements.
Implement and monitor policies and procedures to ensure high standards of governance across the network.
Lead on risk management and health and safety within the PCN.
Human Resource Management in conjunction with Our Health Partnership
Oversee the recruitment, training, and development of PCN staff, ensuring that staff have the necessary skills and knowledge to carry out their roles effectively.
Manage HR-related functions such as appraisals, performance management, and employee relations.
Develop and maintain effective working relationships with all staff within the PCN, promoting a positive work culture.
Business Development and Innovation
Explore opportunities for new services, contracts, and funding streams.
Manage projects to improve service delivery, increase efficiency, and enhance patient outcomes.
Person Specification
Experience
* Proven experience in a business management role within the healthcare sector, ideally within a Primary Care or NHS setting.
* Experience in financial management, including budget setting, monitoring, and reporting.
* Demonstrable experience in managing teams and staff in a healthcare environment.
* Strong track record in project management and service development.
* Proven experience in stakeholder engagement and working with external partners.
* Experience of working with the general public.
* Experience of working with Board members/Management teams.
* Experience of performance management, including appraisal writing, staff development, and disciplinary procedures.
* Experience of workforce planning.
* Experience of bookkeeping and general accounts practices.
* Experience of working in a healthcare setting.
* Experience of working within a PCN or multi-practice setting.
* Experience of working with GP practices, clinical teams, and healthcare providers.
* Relevant health and safety experience.
* Experience of producing agendas and minutes for meetings.
Skills & Knowledge
* Excellent understanding of NHS structures, policies, and procedures.
* Strong financial acumen with experience managing budgets and forecasting.
* Good knowledge of relevant legislation, compliance standards, and governance requirements within healthcare.
* Excellent communication and interpersonal skills with the ability to engage stakeholders at all levels.
* Ability to work independently, prioritize tasks, and manage multiple responsibilities effectively.
* High level of IT literacy, including proficiency in Microsoft Office and other relevant healthcare management software.
* Strategic thinker.
* Knowledge of NHS contract management and funding systems, including the Primary Care Network DES (Direct Enhanced Service).
* Experience with project management software or systems used in healthcare settings.
* Excellent leadership skills with the ability to motivate and train staff.
* Proven problem-solving & analytical skills.
Qualifications
* A relevant degree or professional qualification in business management, health management, or a related field.
* Membership of a professional management body such as the Institute of Healthcare Management (IHM) or Chartered Management Institute (CMI).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Our Health Partnership
Address
1st Floor, 1856 Pershore Road, Birmingham, B30 3AS
Employer's website
https://ourhealthpartnership.com/
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