Job Title
Customer Service Engineer - Software
Description
This is a Customer Service Engineer role for a software engineer, responsible for installation and commissioning of new machinery, servicing of existing machinery, and providing machine breakdown support.
Salary Information
The estimated salary for this position is around £50,000 per annum based on the location in Sandy, Bedfordshire.
Main Responsibilities
* Perform site visits for installation, commissioning, training, upgrades, and breakdowns.
* Write, debug, and commission software onsite for production line integrations.
* Provide remote software diagnostics and support for machine breakdowns, upgrades, and installations.
* Offer telephone and/or email support for machine breakdowns.
* Liaise with internal support teams to ensure that the support log is up to date with customer status.
* Assist in producing quotes for customers for parts and/or support.
* Support the in-house software/electrical team with the commissioning and testing of machines before shipment.
* Complete internal documentation such as test plans, validation documents, etc., as part of the company's commitment to quality.
* Liaise effectively with in-house personnel to resolve build and design issues as required.
Requirements
* A recognized qualification in Electronic/Electrical/Control Engineering (e.g., BTEC HNC).
* Background in Electrical/Software (PLC) Engineering.
* 5+ years of experience in servicing machinery.
* 5+ years of experience in fault-finding machinery.
* 5+ years of basic programming experience with Siemens/Allen Bradley software.
Duties
This brief job specification is not to be regarded as exclusive or exhaustive, as you may be required to undertake various duties as reasonably requested by your manager and/or the company.