Are you a great communicator who can deliver excellent customer service? Why not bring your customer experience over to the construction industry and grow your career with us?
About Us
Since 1944, AD Construction Group has established itself as a well-regarded refurbishment contractor, providing building maintenance services within the public sector, predominantly to local authority housing associations. We carry out a complete range of decorating, building, and repair work across London, Kent, and Southeast England.
At AD Construction, we treasure our hardworking and loyal staff, which is why we encourage progression and internal recruitment through our AD pathways program.
With work hours confined to weekdays and designated time off for bank holidays and Christmas, AD promotes a healthy work-life balance.
We are currently seeking a dedicated Customer Support Representative to join our dynamic team operating in Staines.
The Role
The Customer Support Representative (CSR) plays a crucial role in facilitating effective communication with residents of diverse backgrounds during construction projects. This position entails a dynamic balance between on-site presence and office-based responsibilities, which may include either the head office or a designated site office.
As the job demands proactive engagement with numerous properties, candidates must possess a valid driver's license and be comfortable with extensive driving throughout the day.
Main Duties
1. Drafting correspondence to address various matters such as access arrangements, work delays, changes, or additions to the project scope, and resolving any arising issues.
2. Handling and addressing residents' concerns and complaints through communication channels including email, phone calls, or in-person visits to their homes.
3. Participating in coffee mornings alongside a Foreperson to discuss planned construction activities.
4. Compiling Key Performance Indicators (KPIs) through the collection of booklets upon project completion and meticulously recording the outcomes.
5. Cultivating strong rapport and fostering positive relationships with residents to ensure satisfaction and smooth project execution.
Qualification & Skills
1. Demonstrate proficiency in providing exceptional face-to-face customer service; previous experience in Customer Service Representative (CSR) role is advantageous but not essential.
2. Effective communication skills, both verbal and written.
3. Ability to adapt communication style to interact effectively with individuals from diverse backgrounds.
4. Flexibility to accommodate residents' needs and preferences.
5. Strong time management and organisational abilities to ensure efficient workflow.
6. Basic understanding of IT systems and software.
Package
* Salary: £24,000 to £30,000 per annum, based on experience.
* Working hours: Monday to Friday, 8:00 am to 5:00 pm (1 hour for lunch)
* Holidays: 21 days annual leave + bank holidays and Christmas closure
* Birthday day off
* Company car (tracked) and fuel card for business use.
* Company branded uniform, PPE, Work Phone, iPad.
Additional Information
* DBS check will be carried out on your behalf at the company's expense
* Eligible to work in the UK
* Six Month Probationary Period
* As part of the interview process you will be required to complete an aptitude test
Career Growth Opportunities
At AD Construction, your role as a Customer Support Representative is just the beginning. We are committed to helping our employees grow and advance within the company. Our AD pathways program offers a structured and supportive environment where you can explore various career trajectories, whether you're interested in moving into project management, site supervision, or specialized areas within customer relations. With our focus on internal recruitment, your dedication and hard work can lead to significant career advancement opportunities.
All applications are assessed in line with the Equal Opportunities Regulations and Data Protection Regulations. For more information please see our website www.theadgroup.co.uk
Job Types: Full-time, Permanent
Pay: £24,000.00-£30,000.00 per year
Benefits:
* Company car
* On-site gym
* Referral programme
Schedule:
* Monday to Friday
Licence/Certification:
* Driving Licence (required)
Work Location: On the road
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