We're seeking a dynamic & dedicated Customer Service Assistant to join our clients' industry-leading team in Crawley.
About the Client:
Our client is a global leader in dental implants, restorative materials and CADCAM prosthetics and for over 60 years, they have been at the forefront of ground-breaking advancements in dentistry.
Their dedication to quality and constant innovation has positioned them as a global powerhouse, offering a comprehensive suite of products that enable dentists to improve the lives of patients by restoring their smiles and oral health.
About the Role:
As a Customer Service Assistant, you will play a vital role in ensuring customer satisfaction by providing timely and accurate support. Your responsibilities will include:
* Handling inbound calls and emails from customers and sales representatives
* Processing orders and payments efficiently
* Tracking orders and providing updates to customers
* Offering product advice and support
* Addressing customer finance inquiries
* Setting up accounts in our ERP system
* Coordinating special deliveries or pickups
* Adhering to compliance standards and regulations
What We're Looking For:
To succeed in this role, you will need:
1. Proven customer service experience
2. Proficiency in using ERP systems, such as SAP
3. Strong numerica...