Our client is looking for an Operational Support Assistant to work in Peterlee, however may be required to work at other depots across Durham area. This is a flexitime position. You will be responsible for working with a customer focused support services team within regeneration, economy and growth for neighbourhoods and climate change and will work closely with the technical staff to ensure the team are providing a quality back office support service. In addition, the right candidate will be responsible for challenging existing systems with an aim to eradicate paper and promote electronic data interchange/filing where possible. In addition existing administration systems will be streamlined in accordance with lean systems thinking to remove unnecessary processes. A flexible approach must be adopted at all times and an ability to interchange between areas of work is essential.
Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Duties and responsibilities Challenging existing ways of working in order to develop lean systems with electronic data interchange, electronic filing and on line input wherever possible.
Assist in the development of procedural guidance notes and standard letters where appropriate for all functions within the service
Work with the team to improve the performance of payment of invoices.
Ensure a professional approach to work is adopted at all times
Work with other operational support assistants where required to ensure a quality service is provided to front line services and customers.
Assist with post duties as and when required ensuring it is handled efficiently and effectively over the appropriate sites.
To be flexible and carry out job shadowing with other colleagues to ensure continuous cover at times of annual leave and sickness.
Essential 5 GCSE A-C or equivalent Experience of working in an office environement Proven ability to deal with major change effectively Experience in ICT systems Experience in team working Able to Prioritise workload to meet deadlines A positive attitude committed to excellent customer services A positive approach to service delivery
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