Project Administrator
An exciting opportunity for a Project Support Administrator has arisen with a leading Managed Service Provider of 600+ highly skilled staff and revenues exceeding £100m. This position has a key focus on ensuring provisioning stages are followed during product delivery to/onboarding of their clients while maintaining their exceptional level of customer care and service.
This is a highly successful, award-winning, best-in-class IT Consultancy. An Employer of Choice, providing cutting-edge IT solutioning and services across IT applications, infrastructure, networks, security, and more.
This position has a key focus on providing project support, ensuring an exceptional level of customer care and service throughout the project delivery process. As the Project Support, you'll be responsible for day-to-day administrative project support, shipping duties, data input, governance, periodic and ad-hoc reporting. You will also have a responsibility for keeping clients updated on order progression and answering clients' queries by email/phone within the agreed SLAs or as required by your line manager.
Further responsibilities:
* Collaborate with other members of the Service Delivery and Project Management team to ensure tasks are completed in a timely manner.
* Produce documentation and reports on performance/timelines of order journeys.
* Work with the Escalations Manager to ensure that orders follow the shorter pathway from signature to billing.
* Adhere to our client's quality communications standards.
* Adhere to our client's Data Protection and Security clauses.
* Identify recommendations for process change when appropriate.
* Ensure provisioning conforms to our client's product SLAs.
Experience required:
* Ideally will have previous experience within a Project support or Administration role.
* Exceptional communication skills; both written and oral.
* A customer service-focused attitude.
* Analytical and practical problem-solving skills.
Based in Harrogate (Hybrid working, in the office 2-3 days per week)
Paying up to £26k + benefits and significant training opportunities.
Due to office location, a driving license and own transport would be highly beneficial.
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