Summary We’re looking for a Service Assistant to join us at Powis Castle and Garden, Welshpool, to help busy teams throughout our visitor operations. Salary : £12.25 per hour Contract duration: Fixed term contract until 31-Dec-2025 Hours : This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but we’re looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We’d give you as much notice of this as possible. You'll be required to work weekends and Bank Holidays. For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role. Rydym yn chwilio am Gynorthwyydd Gwasanaeth i ymuno â ni yng Ngardd a Chastell Powis, y Trallwng, i gynorthwyo timau prysur ar draws ein safleoedd i ymwelwyr. Cyflog: £12.25 yr awr Contract hyd: Cytundeb Cyfnod Penodol 31-Dec-2025 Oriau: Mae hon yn swydd a delir fesul awr am gyfnod penodol. Pryd bynnag sy’n bosibl, rydym yn ceisio cynnig patrwm gwaith cyson, ond rydym yn chwilio am hyblygrwydd oherwydd efallai y bydd angen i ni addasu’r patrwm hwn o bryd i’w gilydd i gyd-fynd ag anghenion y busnes. Byddem yn rhoi cymaint o rybudd â phosib o hyn i chi. Ar gyfer y swydd hon, bydd angen ichi gwblhau ein hasesiad ar-lein yn hytrach na defnyddio C.V. neu ffurflen gais ar-lein. Bydd hyn o gymorth i ni ddeall mwy am eich cryfderau ac i chi gael mewnwelediad i’r swydd. What it's like to work here Reporting to the Welcome Manager, you’ll be part of a team of Service Assistants working at Powis Castle and Garden. Please see the full Welsh advert attached. What you'll be doing The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You can expect to meet many different people and gain experience in different visitor areas. You’ll get involved in all kinds of tasks, including greeting visitors on arrival at the castle and garden, assisting visitors in the car park and clearing tables in the café. Most importantly, you’ll be talking to visitors, answering their questions and making sure they can find everything they need to enjoy their day. Who we're looking for We’d love to hear from you if you’re: focused on giving great service to everyone you meet a team player, but also happy to work on your own initiative well-organised and adaptable willing to learn new skills The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too. • Substantial pension scheme of up to 10% basic salary • Free entry to National Trust properties for you, a guest and your children (under 18) • Rental deposit loan scheme • Season ticket loan • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. • Flexible working whenever possible • Employee assistance programme • Free parking at most locations Click here to find out more about the benefits we offer to support you.