NHS South Yorkshire Integrated Care Board
The Business Support Officer will provide a high quality, highly comprehensive, professional, and confidential function to senior managers. The candidate will be required to work with the Business Support Manager Doncaster Place, to develop and deliver the team workplan.
The successful candidate will work flexibly as part of the wider Corporate Governance team, supporting the Director of Corporate Governance and Board Secretary to deliver effective and compliant services and maintain business continuity.
Interview date: 12/11/2024
Main duties of the job
* Provide and receive complex information which may contain contentious and sensitive information.
* Be the key point of contact for enquiries and advice for the team.
* Ensure all urgent and/or confidential communications are received and distributed from/to relevant parties in an appropriate and timely manner.
* Handle routine correspondence and draft routine responses, ensuring that it is accurate and provided in a timely manner.
* Ensure that any complaints, comments and suggestions are dealt with appropriately, in accordance with policy, resolving where possible and escalating to line manager when appropriate.
* Prepare agendas, take minutes, track and follow up on actions and distribute notes of meetings.
* Work together with other administrators/PAs across the organisations to provide an effective network of communication including dealing with visitors and being flexible to cover other administrators' general duties.
If you have used any Artificial Intelligence (AI) programmes, such as ChatGPT, to support your application, please declare this at the start of your supporting statement.
About us
NHS South Yorkshire Integrated Care Board oversees health and social care for a population of 1.4 million people. Working through our four places, Barnsley, Doncaster, Rotherham, and Sheffield, we are building on the strengths, capacity, and knowledge of all those directly involved with our local communities to deliver our four key aims: Improving outcomes in population health and healthcare; Tackling inequalities in outcomes, experience, and access; Enhancing productivity and value for money; and Helping the NHS support broader social and economic development.
Our nearly 1,000 staff are committed to addressing the broader health, public health, and social care needs of the population across South Yorkshire through our values of One Team, Empowered, and Innovative. We work as a key partner with the Integrated Care Partnership (ICP) of health and care providers within the South Yorkshire Integrated Care System (ICS) to collectively deliver health and care services that meet the needs of the local population. In total, there are 186 GP practices in the region, 72,000 health and social care professionals working across seven NHS trusts and four local authorities, and a further 6,000 voluntary, community, and social enterprise sector (VCSE) organisations. We work alongside all these colleagues through local councils, our VCSE partners, and other partners to address health inequalities and wider determinants of health in South Yorkshire.
South Yorkshire ICB is a Disability Confident Employer.
Job responsibilities
The Business Support Officer will work as part of a team in delivering an efficient and effective Business Management Support service and will work as part of the Corporate Governance portfolio.
Person Specification
Experience
* Good working knowledge of administrative processes and procedures.
* Significant experience of initiating and maintaining office systems (e.g., filing systems).
* Experience of drafting correspondence.
* Intermediate knowledge of IT systems and software programmes such as Microsoft Outlook, Word, PowerPoint, Excel, and SharePoint.
* Demonstrable experience in dealing with the public and managing sensitive and confidential information.
* Demonstrable experience of minute taking and producing reports.
* Previously worked in a similar position within a healthcare or public sector environment.
* Experience of working in a distributed team based in a number of locations.
Qualifications
* Educated to NVQ 4 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.
Attributes
* Fosters good working relationships and values diversity and difference.
Skills and Competencies
* A high level of accuracy and excellent attention to detail.
* Strong organisational skills and ability to prioritise work and manage stakeholder expectations.
* A flexible/adaptable approach to work in order to meet various deadlines.
* Ability to work at pace in a busy working environment and able to multi-task.
* Able to undertake duties effectively and accurately, working on own initiative unsupervised, within defined policies and procedures to set timescales.
* Provides a high standard of customer service to all internal and external stakeholders.
* Strong team player with the ability to work effectively as part of a team.
* Excellent writing and presentation skills: capable of constructing and delivering clear information/instructions to staff and service users.
* Ability to communicate clearly with a wide range of stakeholders (internal and external), both verbally and in writing, in situations where tact, diplomacy, and influencing skills may be required.
Employer name
NHS South Yorkshire Integrated Care Board
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