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There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!
Overall Purpose of the Role
Job Overview
The primary task of the Business Technology ERP Operations Manager is to ensure the smooth functioning of IT and business technologies so that the business operations can be uninterrupted.
This position is part of the Business Technology Services team, and the incumbent will help deliver the department's overall objectives in the short and long term. The applicant will be expected to liaise with solution architecture, service delivery, project delivery, and business counterparts, to ensure that the applications are supported & projects are delivered to the highest standards.
Responsibilities will include:
* Overseeing the daily operations of the BTS portfolios and ensuring that systems are running smoothly.
* Develop and document KPIs and standards that meet the organisation's needs.
* Develop and implement policies, procedures, and processes to improve IT operations and increase efficiency and productivity.
* Manage technology vendors and service providers to ensure that the organisation's technology needs are met.
* Evaluate and implement new technologies and systems that improve IT infrastructure and support the organisation's business goals.
* Lead a team of IT professionals and provide guidance and support to ensure that they are meeting their goals and objectives.
* Maintain a strong understanding of the organisation's business needs and work closely with other departments to ensure that IT is aligned with those needs.
* Ensure that the organisation's IT policies and procedures are up to date and compliant with industry standards and company regulations.
* Keep up to date with the latest industry trends and developments in IT operations management.
* Assess system performance and recommend improvements.
* Provide support and guidance.
* Liaise with IT service desk to facilitate robust service support for new and upgraded application solutions.
* Facilitate productive relationships with and between key stakeholders during the planning and implementation of business change.
* Ensure that project and business application support documentation is maintained.
Accountabilities of Role
* Responsible for application support and continuous improvement taking into account functional and non-functional requirements.
* Work with staff/implementation partners/contractors to coordinate the development/implementation of services/application/component.
* Validate system and integration testing.
* Implement IT quality assurance practices and procedures.
About You
* Proven experience as IT Operations Manager.
* Experience with system installation, configuration, and analysis, ideally across a variety of ERP systems.
* Strong leadership skills to effectively manage a team of IT professionals and drive performance.
* Experience of working in large scale and complex ERP environments.
* Excellent communication skills and the ability to interact effectively with team members; senior and key stakeholders.
* Technical proficiency and knowledge of IT infrastructure, networks, and systems to effectively manage and troubleshoot issues.
* Ability to manage multiple projects.
* Knowledge of IT Service Management toolsets.
* Problem-solving aptitude.
Package
This role will be full time Monday to Friday 37 hours a week.
Southern Water operates a hybrid approach to working between our Durrington office and home.
We are offering a salary of up to £65,000 per annum depending on skills and experience as well as other benefits including:
* Company and performance-related bonus
* Generous pension with up to 11% company contribution
* Life assurance payment equal to four times your annual salary
* Health benefits through a Cash Plan
* Two paid community volunteering days a year
* 25 days annual holiday
* Perkbox benefits offering discounts and savings on several products and experiences
* Study support may be available for job-related qualifications
* We offer competitive maternity leave and flexible return to work options
Join our Core Technologies team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Privacy Statement:
Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.
All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g., a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
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