An exciting new opportunity has arisen for an organised, enthusiastic and motivated individual to join the ACHD patient pathway coordinators at Liverpool Heart and Chest Hospital.
As a patient pathway coordinator, you will be responsible for providing comprehensive, efficient, and effective administrative support to the ACHD Intervention Team, as well as monitoring and managing RTT pathways and supporting with caseload listing meetings and MDTs.
The post holder will have NHS experience, as well as knowledge and/or experience of patient flow, an understanding of RTT and MDT processes, and the ability to provide the highest quality patient care through dedicated administrative support and continuous improvement. The ability to work independently as well as collaboratively with the clinical team is essential.
Based in an administrative team, the post holder will be the point of contact for all administrative issues relating to patients’ pathway of care, tracking, and supporting them from referral to treatment and/or discharge.
Responsibilities include:
1. Monitoring Patient Tracking Lists (PTL) to support delivery of Referral to Treatment (RTT) and other National and Local standards.
2. Managing the Outpatient and Inpatient Waiting Lists.
3. Validating and actioning data quality reports related to patient appointments and pathways.
4. Escalating the requirement for additional Outpatient and Inpatient sessions to the Operational Support Manager to ensure National and Local targets are met.
5. Supporting with caseload listing meetings.
6. Supporting with MDT meetings.
7. Managing and maintaining systems and databases.
8. Maintaining oversight of the outpatient clinics, understanding wait times and capacity, and cancelling clinics when required.
9. Providing cross cover within the wider ACHD admin team.
10. Coordinating the audio-typing of clinical and non-clinical correspondence.
11. Undertaking other duties deemed appropriate to the band.
As the largest single site specialist heart and chest hospital in the UK, Liverpool Heart and Chest Hospital has a clear vision 'to be the best cardiothoracic integrated healthcare organisation'.
We provide specialist services in cardiothoracic surgery, cardiology, and respiratory medicine both in the hospital and out in the community. We serve a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales, and the Isle of Man, and increasingly receive referrals from outside these areas for highly specialised services.
Our reputation for strong performance is important in delivering the best care for our patients and high-quality clinical services, underpinned by a culture of research and innovation, delivered in modern estate with encouragement of flexible working in various forms.
WORKING RELATIONSHIPS:
Administration teams, Operational Managers, Nursing teams, Consultants and other clinicians, Information Staff, Finance Department, Human Resources, peers within other NHS Trusts.
CONFIDENTIALITY:
All employees must adhere to policies and procedures relating to Information Governance, Confidentiality, and Information Security.
RISK MANAGEMENT:
The Trust is committed to controlling risks in a strategic manner. The post holder must be aware of their responsibilities as detailed in the Trusts Risk Management, Health & Safety, and Incident policies.
SAFEGUARDING:
All staff are required to be familiar with the arrangements for safeguarding children, young people, and vulnerable adults and support the organisation in promoting their welfare.
EQUAL OPPORTUNITIES:
The Liverpool Heart & Chest Hospital NHS Foundation Trust is committed to achieving equal opportunities. All employees are expected to observe this policy in relation to the public and fellow employees. #J-18808-Ljbffr