OVERALL SUMMARY At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don’t tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life. Join the Close Brothers Savings team where you will be supporting the Digital Product Manager. The role of the Digital Product Analyst is to support the development roadmap of the online banking platform (TCIB) and the related communications (EFS). As a Digital Product Analyst, you will play an important role in evolving the online channel and helping to shape the further digitisation of the business. RESPONSIBILITIES Assist in the execution of TCIB development plan as agreed for each release cycle, including testing and validating new functionality and changes Liaise with project teams, developers and wider Savings business to support delivery of the TCIB development roadmap Work with the Digital Product Manager to optimise and problem solve the end-to-end online customer journey (website and TCIB) through insights from customer and market research initiatives; competitor analysis, and customer experience surveys. Support new product developments in relation to the online channel (website and TCIB) including making recommendations for the optimal journey Support with updating content throughout the online journey as needed, including adherence to sign off process Support the planning process for future developments for TCIB – both release cycles and longer-term roadmap Support on development plan as agreed for each release cycle, including all step ins in the change process, supporting with workshops and requirements gathering and testing to validate new functionality and changes. Support design and administer screen and documentation, ensuring all collateral is compliant and in line with brand guidelines. Produce, validate and submit channel reporting on a regular basis Ensure the Financial Promotions sign off process for all collateral items adhere to the FCA/PRA guidelines and align to Conduct Risk. Oversee Financial Promotions Approval archive and register. Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by our regulatory bodies are carried out to the expected standards. WE WOULD LOVE TO HEAR FROM YOU IF YOU: Have experience of working on small projects e.g. Agile Scrum teams for similar Can demonstrate organisational skills with a good work ethic Are digitally literate with an inquisitive nature for latest digital trends Have excellent written and verbal communication skills Have excellent planning and organisational skills Have a flexible customer-centric approach to all daily tasks Possess the ability to interact with stakeholders of varying levels Have experience using Microsoft Office Have some basic Adobe Creative Suite capabilities Have excellent administration skills IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU: Have a background in Financial Services or Professional Services sector Have in B2B or B2C digital channels – within Banking, Telecommunications or utilities platforms would be an advantage. Have used website Content Management Systems (CMS) and analytics tools Are familiar with Adobe Creative Suite, MIRO and Invision tools Possess creative website development skills We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back. ABOUT US At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working. Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term. To find out more about Close Brothers, please visit our careers page: https://www.closebrothers.com/careers To find out more about life at Close Brothers:https://www.closebrothers.com/life-close-brothers374017299-899295541 To find out more about our benefits:https://www.closebrothers.com/employee-benefits To find out more about our commitment to creating an inclusive environment:Our Responsibility - Diversity and inclusion ¦ Close Brothers Group LI-TG1 LI-HYBRID