Employer Sheffield Teaching Hospitals NHS Foundation Trust
Employer type NHS
Site Northern General Hospital
Town Sheffield
Salary £24,071 - £25,674 per annum pro rata for part time staff
Salary period Yearly
Closing 05/02/2025 23:59
Interview date 14/02/2025
Administration Officer
NHS AfC: Band 3
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes, health and wellbeing packages, and financial support systems.
Joining the Trust allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.
Job overview
We are looking to recruit an organised and enthusiastic individual to provide administrative support to the scheduling and allocation team through developing and maintaining efficient and effective administrative support systems and processes.
The role purpose is to support the Admin Co-ordinator in the day-to-day co-ordination of the Community Phlebotomist workload within the Community Intermediate Care Service.
Main duties of the job
1. Provide a confidential and flexible administration service to the Community Phlebotomy Service.
2. Ensure patient visits have been allocated correctly and according to the standard operating procedure.
3. Monitor SystmOne updating tasks and referrals and action them or escalate as appropriate.
4. Update patient and staff information as directed by the Admin Coordinator including adding/deleting patient visits and discharging patients.
5. Communicate complex, sensitive, and contentious patient information effectively with patients, carers, and staff in the multi-disciplinary team and other agencies via telephone and face to face.
6. Demonstrate independent working in a fast-paced environment requiring prioritising of own workload and appropriate escalation to a supervisor.
7. Demonstrate excellent communication skills through a variety of means via email, telephone, and face to face.
8. Support and provide cover for colleagues.
9. Always maintain confidentiality.
10. Undertake any other duties that might be considered appropriate by the Operational Business Manager after negotiation and adequate training.
Working for our organisation
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff, including a firm commitment to professional development and an excellent health and well-being support service.
We are excited to announce an opportunity to become part of our dedicated Community Phlebotomy team, working closely with the support of an admin co-ordinator to provide excellent patient care to patients in their own homes using an electronic booking system to schedule patient visits for our Community Phlebotomists.
The Community Phlebotomy Service is a citywide service providing blood sampling for patients within their own homes, currently undergoing expansion.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application, please ensure that you clearly demonstrate how you meet the role criteria.
Person specification
Skills
* Understanding of data protection issues and the ability to maintain confidentiality
* Excellent communication skills, with the ability to deal with staff at all levels
* Displays use of initiative with effective organisational skills
* Ability to prioritise and work to strict/conflicting deadlines
* On-going commitment to personal development
Qualifications
* GCSEs in English and Mathematics, at grade 4/C or above or equivalent qualification/experience
* NVQ Level 3 in Business Administration or equivalent experience
* OCR II or equivalent in Word
Experience
* Appropriate experience in an administrative role within an office environment
* Experience of working in a public-facing role
* Experience of initiating and setting up monitoring systems to record appropriate information
* Experience of working within a healthcare setting
Knowledge
* Knowledge of / experience of using information and/or customer service systems
* Working knowledge of Microsoft Office packages including Outlook, Excel, and Word
* High level of Customer Care/Service skills demonstrated by course or experience
* Previous experience of Patient Systems: SystmOne (area-specific software)
Candidates are advised to read the attached guidance on using AI technology. When you complete your application, you are required to declare that the information in your application form is true and complete. The personal statement is exactly that; personal.
When selecting to apply via NHS Jobs, you will be redirected to our preferred recruitment system called Trac. You will be asked to create and submit your application via the Trac recruitment system.
All communications regarding your application will be made via email sent via the Trac recruitment system; please ensure you check your junk/spam folders as emails are sometimes filtered there.
The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community. Should you require any assistance in applying for the position please contact the General or Medical Human Resources Departments on the number identified on the NHS Jobs page for the organisation.
Job Share applicants are welcome for all full-time posts unless indicated but cannot be guaranteed. In addition, for Fixed Term Contracts, internal secondments may be considered; please seek the approval of your current line manager before applying for the position.
All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references, and qualifications in addition to professional registration, a disclosure and barring records check, and occupational health check if these are deemed to be a requirement for the position to be undertaken.
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