Job summary This is an exciting opportunity for a registered practitioner to join the community division as a Clinical Quality Lead (CQL). The CQL focusses on the provision of high-quality care having a visible professional leadership style with a clear remit of setting/ maintaining standards of clinical excellence, improving outcomes and experiences for patients. You will have a strong clinical knowledge base & expertise in the nursing care of frail/medical patients within the hospital, rehab & community setting currently working in the NHS at Band 7 or above. You will be the Clinical Quality Lead (Matron) for our Frailty SDEC, Community Assessment Unit (CAU), Jean Heyes Reablement Unit and community services that are involved in the discharge & flow of patients across our services. using your strong leadership skills within this challenging and exciting role. You must have excellent communication & influencing skills to develop & maintain effective relationships/networks to initiate & support change to drive new ways of working. The role is crucial to enable safe care, safe discharge & ultimately admissions avoidance. We are looking for a motivated, inspirational, professional who demonstrates excellence in practice through innovation to drive quality & safe patient outcomes in high pressure areas. This is a permanent full time post (37.5 hours) working primarily Monday to Friday with on-call. There is an expectation that you will join the Duty Matron rota for the trust. Main duties of the job The post holder will provide clinical and professional leadership and advice within the Division specific to our bed based services and wider discharge and flow Teams, to ensure the safe delivery of the highest quality of patient care and service delivery The post holder will be available to patients, their families and staff to provide assistance, advice, and support and to address problems and concerns as required. They will champion that day-to-day quality care is delivered with compassion to all service users.Overseeing and monitoring the quality, timeliness and development of nursing care in accordance with relevant professional standards. Supporting the environments in which patient's care and treatment takes place is safe and clean, whilst ensuring staff practice in accordance with statutory and corporate policies, including those specific to patient safety. The post holder will be a motivated professional who will be able to innovate and develop team members. They will inspire colleagues by positive role modelling, creating visions and exploring long-term ideas to improve clinical services whilst working in a climate of constant change. In conjunction with the Divisional Director of Nursing (DDoN) and their Deputy, the post holder will contribute to the strategic direction of Community Division. The post holder will be required to act up in a professional or managerial capacity as required and appropriate. About us Choose Well - Choose WWL Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff, makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'. WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs. COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information available by contacting covid-19.vaccinewwl.nhs.uk where you can also ask about how to access vaccinations. Date posted 11 February 2025 Pay scheme Agenda for change Band Band 8a Salary £53,755 to £60,504 a year pa Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 302-25-6980952CM Job locations Pemberton Health Centre Sherwood Drive Wigan WN5 9QX Job description Job responsibilities Ensures self and others practice is in accordance with the Nursing and Midwifery Council and HCPC standards of conduct. Acts as an ambassador for the professional staff, ensures self and others practice to the highest professional standards. Acts as a role model for Nursing and AHP staff clinical staff responsible for leading and supporting professional and support staff and for ensuring that each practice in accordance with his/her role, job description and professional parameters. Ensures that all staff have clear and agreed performance objectives that support the delivery of the Division and the Trust values (mission statement) Responsible for ensuring that the Trusts Organisational Development Strategy is supported and implemented within own clinical Directorate. Participates in skill mix review, workforce redesign and recruitment and retention strategies to develop and modernise the workforce in conjunction with the Divisional Director of Nursing & AHP and Operational Managers. Ensure that staffing levels are appropriate to patient need by working with Unit Managers and Team Leaders to assess patient caseloads and adjust duty rotas accordingly, and to develop proposals for changes to skill mix and nursing establishments using information gathered from national and professional bodies. In collaboration with the Infection Prevention and Control team reduce healthcare related infection in accordance with national and local guidelines Ensure that staff are aware of their responsibility for Safeguarding including compliance with Trust policies and safeguarding supervision where necessary. Undertake monthly quality reviews of documentation from IT systems and pathway/paper documents to provide assurance of the quality and service delivered to patients. Responsible for providing accurate and timely records on patient care and performance using paper and IT based systems. Development of audits and analysis of working practices and trends to support improvements in performance in relation to quality and patient experience. Ensure patient confidentiality is maintained. Ensuring effective and appropriate supervision processes are in place, providing professional and clinical supervision as required. Maintain a consistent visible presence within clinical areas. Participate in the Duty Matron role at WWL Planning and Organisational Duties To work closely with Infection, Prevention and Control to ensure all IPC policies and procedures are adhered to by monitoring and challenging poor practice. Responsible for implementing effective risk assessment and management within own Clinical Directorate working closely with the quality and governance team. The Post Holder is accountable for the implementation of systems for monitoring the quality and safety of patient care, including the delivery of harm free care, and experiences. Support the teams throughout inspections and local accreditation schemes including the development and monitoring of improvement plans. Accountable for ensuring the appropriate and effective development, delivery and monitoring of patient care and service across their clinical areas. Monitors the quality and timeliness of nursing care and service provision in accordance with relevant professional and local standards. Responsible for ensuring that care is delivered in a safe, efficient, effective, and timely manner. Where possible, takes all reasonable action to address problems, concerns and complaints as near to source as possible, but also understands when to escalate. Supports quality, governance and operational team leaders to ensure the most appropriate distribution of staffing resources to balance risks and to ensure the safe and smooth running of Community Division. To work alongside the Professional Practice Team to lead, develop and maintain the in-house education/ training for all staff. To achieve good practice and that all staff are aware of their role to support specific polices and standards and code of practice. Lead on embedding action plans/learning arising from adverse events, incidents, never events, complaints in close liaison with the governance team. Participates in clinical audit and promotes/identifies research activity/opportunities that evaluate information that support clinical decision making. To work clinically at least 7.5 hours per month within own clinical areas of responsibility. To review processes, demonstrate positive professional communication with patients and staff, to review working practice and give staff assurance of the matrons clinical credibility. Work in partnership with Operational Managers, Unit Managers, Team Leaders, Corporate teams, and wider organisational teams in preparation for and assessment of compliance with CQC fundamental standards and will contribute to the implementation and delivery of the Nursing, Midwifery, Therapy and Care Staff Strategy To be a proactive change agent who will demonstrate a visionary innovative approach to safe patient care. Communications and Key Working Relationships Uses information obtained from patients, families, and staff to make positive changes to the patient experience and care where appropriate or necessary. Investigates clinical incidents and complaints/concerns as required and ensures that effective risk management and incident investigation systems are in place within their Clinical Directorate. Takes every reasonable effort to ensure that issues, concerns, and problems are managed efficiently and effectively. Providing professional and clinical supervision as required demonstrating advanced clinical knowledge, judgement and decision making. Ensure the inclusion of service users in service redesign. Responsibility for Finance Support the Divisional Management Team in the procurement and commissioning of services, products, and equipment, offering advice on the prioritisation of equipment requirements and manpower requirement Participate in regular review of establishments and skill mix ensuring appropriate levels are maintained and secured in line with service development. Ensure the efficient use of temporary and agency staff, monitoring quality and expenditure, authorising payments. Actively supports the Division to identify efficiencies that will release time and/or reduce spend across clinical and non-clinical areas. Responsibility for Human Resources To support the informal and formal appraisal of staff and for ensuring that they are trained, supported, and developed accordingly. Contribute to workforce planning for the Community Division by identifying appropriate succession planning which supports workforce requirements for the future. Ensure effective recruitment and retention initiatives are implemented in conjunction with senior staff both within the division and corporately, and that they are in line with Trust processes and systems. To support regular performance review and development plans for all staff within their area of responsibility, enabling career progression and succession planning and by empowering staff to undertake a wider range of clinical responsibilities to develop and apply their knowledge and skills in practice gaining feedback and reflective discussion opportunity. Contribute to and promote a culture that values staff, recognising and acknowledging achievement whilst positively addressing poor performance. Ensure that staff complete the required mandatory training for their job roles, to comply with Trust objectives. Job description Job responsibilities Ensures self and others practice is in accordance with the Nursing and Midwifery Council and HCPC standards of conduct. Acts as an ambassador for the professional staff, ensures self and others practice to the highest professional standards. Acts as a role model for Nursing and AHP staff clinical staff responsible for leading and supporting professional and support staff and for ensuring that each practice in accordance with his/her role, job description and professional parameters. Ensures that all staff have clear and agreed performance objectives that support the delivery of the Division and the Trust values (mission statement) Responsible for ensuring that the Trusts Organisational Development Strategy is supported and implemented within own clinical Directorate. Participates in skill mix review, workforce redesign and recruitment and retention strategies to develop and modernise the workforce in conjunction with the Divisional Director of Nursing & AHP and Operational Managers. Ensure that staffing levels are appropriate to patient need by working with Unit Managers and Team Leaders to assess patient caseloads and adjust duty rotas accordingly, and to develop proposals for changes to skill mix and nursing establishments using information gathered from national and professional bodies. In collaboration with the Infection Prevention and Control team reduce healthcare related infection in accordance with national and local guidelines Ensure that staff are aware of their responsibility for Safeguarding including compliance with Trust policies and safeguarding supervision where necessary. Undertake monthly quality reviews of documentation from IT systems and pathway/paper documents to provide assurance of the quality and service delivered to patients. Responsible for providing accurate and timely records on patient care and performance using paper and IT based systems. Development of audits and analysis of working practices and trends to support improvements in performance in relation to quality and patient experience. Ensure patient confidentiality is maintained. Ensuring effective and appropriate supervision processes are in place, providing professional and clinical supervision as required. Maintain a consistent visible presence within clinical areas. Participate in the Duty Matron role at WWL Planning and Organisational Duties To work closely with Infection, Prevention and Control to ensure all IPC policies and procedures are adhered to by monitoring and challenging poor practice. Responsible for implementing effective risk assessment and management within own Clinical Directorate working closely with the quality and governance team. The Post Holder is accountable for the implementation of systems for monitoring the quality and safety of patient care, including the delivery of harm free care, and experiences. Support the teams throughout inspections and local accreditation schemes including the development and monitoring of improvement plans. Accountable for ensuring the appropriate and effective development, delivery and monitoring of patient care and service across their clinical areas. Monitors the quality and timeliness of nursing care and service provision in accordance with relevant professional and local standards. Responsible for ensuring that care is delivered in a safe, efficient, effective, and timely manner. Where possible, takes all reasonable action to address problems, concerns and complaints as near to source as possible, but also understands when to escalate. Supports quality, governance and operational team leaders to ensure the most appropriate distribution of staffing resources to balance risks and to ensure the safe and smooth running of Community Division. To work alongside the Professional Practice Team to lead, develop and maintain the in-house education/ training for all staff. To achieve good practice and that all staff are aware of their role to support specific polices and standards and code of practice. Lead on embedding action plans/learning arising from adverse events, incidents, never events, complaints in close liaison with the governance team. Participates in clinical audit and promotes/identifies research activity/opportunities that evaluate information that support clinical decision making. To work clinically at least 7.5 hours per month within own clinical areas of responsibility. To review processes, demonstrate positive professional communication with patients and staff, to review working practice and give staff assurance of the matrons clinical credibility. Work in partnership with Operational Managers, Unit Managers, Team Leaders, Corporate teams, and wider organisational teams in preparation for and assessment of compliance with CQC fundamental standards and will contribute to the implementation and delivery of the Nursing, Midwifery, Therapy and Care Staff Strategy To be a proactive change agent who will demonstrate a visionary innovative approach to safe patient care. Communications and Key Working Relationships Uses information obtained from patients, families, and staff to make positive changes to the patient experience and care where appropriate or necessary. Investigates clinical incidents and complaints/concerns as required and ensures that effective risk management and incident investigation systems are in place within their Clinical Directorate. Takes every reasonable effort to ensure that issues, concerns, and problems are managed efficiently and effectively. Providing professional and clinical supervision as required demonstrating advanced clinical knowledge, judgement and decision making. Ensure the inclusion of service users in service redesign. Responsibility for Finance Support the Divisional Management Team in the procurement and commissioning of services, products, and equipment, offering advice on the prioritisation of equipment requirements and manpower requirement Participate in regular review of establishments and skill mix ensuring appropriate levels are maintained and secured in line with service development. Ensure the efficient use of temporary and agency staff, monitoring quality and expenditure, authorising payments. Actively supports the Division to identify efficiencies that will release time and/or reduce spend across clinical and non-clinical areas. Responsibility for Human Resources To support the informal and formal appraisal of staff and for ensuring that they are trained, supported, and developed accordingly. Contribute to workforce planning for the Community Division by identifying appropriate succession planning which supports workforce requirements for the future. Ensure effective recruitment and retention initiatives are implemented in conjunction with senior staff both within the division and corporately, and that they are in line with Trust processes and systems. To support regular performance review and development plans for all staff within their area of responsibility, enabling career progression and succession planning and by empowering staff to undertake a wider range of clinical responsibilities to develop and apply their knowledge and skills in practice gaining feedback and reflective discussion opportunity. Contribute to and promote a culture that values staff, recognising and acknowledging achievement whilst positively addressing poor performance. Ensure that staff complete the required mandatory training for their job roles, to comply with Trust objectives. Person Specification Qualifications Essential Registered in the relevant professional Nursing/AHP fields Educated to Master's level or equivalent experience Training in leadership and management skills or equivalent experience Desirable Specific training in improvement techniques or willingness to attend Specialist qualification Training in leadership and management skills in an NHS setting Experience Essential Significant and recent experience of leadership frailty/medicine/community care in a senior Nursing/AHP role. Experience of delivering significant change within a clinical environment. Significant experience in carrying out investigations and handling complex complaints. Experience of dealing with safeguarding issues at a senior level. Experience of leading a corporate project at a senior level. Experience of using data to make changes to service provision. Experience of clinical changes and transformation. Desirable Experience of chairing corporate meetings and reporting to corporate working groups / sub committees. Skills Essential Excellent interpersonal and communication skills with well-developed negotiating and influencing skills to engage effectively with a range of stakeholders and staff including service users, carers and the media including contentious situations. Ability to engage staff at all levels to become involved in transformational change and improvements to quality service delivery. Effective written / report writing skills. Demonstrating a positive, professional approach and image providing a role model to front line staff. Proven leadership skills. Expert within a field of clinical practice (appropriate to the services delivered by the Trust). Resilient, able to challenge as well as deal with challenge. Ability to prioritise, work under pressure and to tight deadlines. Ability to manage own workload - work autonomously and to know when to escalate concerns and ask for help. Ability to establish visibility and credibility in equal measure across all localities. To demonstrate a proactive approach and able to find practical solutions to problems. Ability to prioritise and manage clinical risk. Desirable Supporting the delivery of educational and training programmes to all levels of staff. Evidence of patient partnership approaches to improve quality of service delivery. Knowledge Essential Knowledge of relevant policy, guidance research and legislation in the NHS including safeguarding all ages and Health and Social Care Acts. Understanding of current national and regional NHS issues specific to the clinical remit. Additional Essential The ability to travel independently across the Trust. The ability to work flexibly in accordance with service needs. Participate in the Divisional Out of Hours/On Call system. Speak English to an appropriate standard relevant to their role, i.e., with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. Person Specification Qualifications Essential Registered in the relevant professional Nursing/AHP fields Educated to Master's level or equivalent experience Training in leadership and management skills or equivalent experience Desirable Specific training in improvement techniques or willingness to attend Specialist qualification Training in leadership and management skills in an NHS setting Experience Essential Significant and recent experience of leadership frailty/medicine/community care in a senior Nursing/AHP role. Experience of delivering significant change within a clinical environment. Significant experience in carrying out investigations and handling complex complaints. Experience of dealing with safeguarding issues at a senior level. Experience of leading a corporate project at a senior level. Experience of using data to make changes to service provision. Experience of clinical changes and transformation. Desirable Experience of chairing corporate meetings and reporting to corporate working groups / sub committees. Skills Essential Excellent interpersonal and communication skills with well-developed negotiating and influencing skills to engage effectively with a range of stakeholders and staff including service users, carers and the media including contentious situations. Ability to engage staff at all levels to become involved in transformational change and improvements to quality service delivery. Effective written / report writing skills. Demonstrating a positive, professional approach and image providing a role model to front line staff. Proven leadership skills. Expert within a field of clinical practice (appropriate to the services delivered by the Trust). Resilient, able to challenge as well as deal with challenge. Ability to prioritise, work under pressure and to tight deadlines. Ability to manage own workload - work autonomously and to know when to escalate concerns and ask for help. Ability to establish visibility and credibility in equal measure across all localities. To demonstrate a proactive approach and able to find practical solutions to problems. Ability to prioritise and manage clinical risk. Desirable Supporting the delivery of educational and training programmes to all levels of staff. Evidence of patient partnership approaches to improve quality of service delivery. Knowledge Essential Knowledge of relevant policy, guidance research and legislation in the NHS including safeguarding all ages and Health and Social Care Acts. Understanding of current national and regional NHS issues specific to the clinical remit. Additional Essential The ability to travel independently across the Trust. The ability to work flexibly in accordance with service needs. Participate in the Divisional Out of Hours/On Call system. Speak English to an appropriate standard relevant to their role, i.e., with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust Address Pemberton Health Centre Sherwood Drive Wigan WN5 9QX Employer's website http://www.wwl.nhs.uk/ (Opens in a new tab)