We’re NFP, an Aon Company, and we provide services and solutions to support businesses and people. We have capabilities that extend around the globe, including here in the UK, Ireland, EMEA, APAC and North America. It’s a time of rapid growth for the European arm of the business, so we are looking for someone to provide administration, progression and advocacy on our clients claims.
About the role
We are recruiting for a Claims Handler to provide administration, progression and advocacy on our clients claims. This will include providing advice to clients on policy coverage, supporting the overall claims process, issuing and administering claims notifications, negotiating settlement and managing claims from end to end with insurers and appointed representatives. You will be required to provide technical claims advice and claims experience reporting support to the Servicing/Sales Account Executives and other key stakeholders.
Overview of duties
1. Deal with incoming enquiries from clients, insurers and other third parties in a professional and timely manner.
2. Manage client’s claims including advice on cover and indemnity.
3. Manage the First Notification of Loss process fast and efficiently to mitigate losses and reduce potential leakage.
4. Actively monitor progress on outstanding claims and provide timely and accurate feedback to clients and Account Executives.
5. Liaise with Insurers, Loss Adjusters and other third parties.
6. Provide technical and administrative support to the Broker Account Executive Teams to support client relationships and the inception and renewal process.
7. Undertake other duties as assigned which are commensurate with the role.
8. Deal with claims on behalf of carriers on a delegated authority basis where agreements are in place.
9. Support leadership team on the implementation of best practice, process review and continuous improvement projects.
Person specification
Knowledge, skills and abilities:
1. High level of interpersonal skills – ability to build successful, mutually beneficial business relationships at all levels.
2. Communication skills – able to communicate with internal and external stakeholders at all levels face to face, over the telephone and in writing.
3. Strong negotiation skills.
4. Planning, organisational and time management skills.
5. Computer literate and thorough understanding of Company software.
6. Good IT skills in particular Microsoft Word/Excel/Outlook/SharePoint.
7. Comply with relevant FCA rules at all times.
Education / and or Experience
1. Experience of handling Property, Casualty and Motor claims.
2. Experience of working in a Commercial Insurance setting.
3. Knowledge of FCA regulatory requirements.
4. Excellent attention to detail and ability to prioritise workload.
5. Minimum of 2 years’ experience in managing commercial general insurance claims.
6. Professional insurance qualifications desirable.
Key information:
Hours: 35 hours
Location: Birmingham / Wolverhampton, Hybrid
If this sounds like something you are interested in please apply, or contact Lucy Reed for further information. Apply now.
What you’ll love about us
We may be a global business, but our culture is united and truly collaborative. We strive to adopt a genuinely flexible approach to working, and we have the technology to make it as easy as possible for our people around the world to connect to one another, and to be productive in and out of the office.
We want everyone to bring their best selves to work each day, so we have a relaxed and casual office environment, plus great employee benefits and socials. Joining NFP means you’ll get plenty of opportunities to invest in your career and personal development.
Attractions - NFP
We pride ourselves on our fast-paced, collaborative, vibrant working environment and hybrid model for part-remote working. Our PeopleFirst culture means our people work in a flexible and autonomous way and have the freedom and expertise to deliver outstanding service to clients in the way that they know-how.
We build partnerships with organisations that can complement our client offering and we invest in new technology to deliver innovative solutions in our given markets. We focus on making sure that people can bring their best selves to work every day; and that they are placing as much importance on family and community as they do their valuable work.
Our diversity and inclusion initiatives and charity work form a large part of this. NFP has an Executive Board member who is dedicated to diversity and inclusion, and has a D&I Board made up of individuals from across our entire business.
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