If youâre looking for a career which will unlock new opportunities, join HSBC and experience the possibilities. As a HSBC employee in the UK, you will have access to tailored professional development opportunities, a competitive pay and benefits package.\n\nAbility to commit to a minimum of 60% office-time per week (following completion of initial training). Shifts to be confirmed. As a Customer Service Representative Apprentice, you will:\n\nSupport our existing customers facing financial difficulty\nSupport mainly on the telephone\nThink outside the box and be informative about alternative digital services, whilst supporting with banking queries\nCommunicate transparently with excellent interpersonal skills to deliver amazing customer service, being confident and friendly when speaking with our customers in this telephony-based role\nCustomer service experience is desirable, but not essential for this role. Naional 5 in 5 subjects, including Mathematics and English (Grade 4/C or above) essential.\n\nLet the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.