Job Title: Social Media Advisor - Nightshift Job Description Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR). We offer a salary of £14.65 per hour. Our nightshift team work 5 days per week (including weekends), between 9pm to 9am. Additional perks and company benefits to help support your unique lifestyle. What you will do in this role Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products. Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by: - Provide resolutions to general or individual users. - Help identify opportunities to reduce customer effort. - Constantly monitoring social media, forum channels and product review platforms. - Providing engagement activity support. - Create and promote engaging responses that encourage participation. - Develop user-generated content. - Actively working to identify and implement opportunities to cross leverage self-service content across digital channels. Your qualifications Concentrix is a great match if you: - Have professional experience or an indepth understanding of social media support or have worked in a chat/email focused role - Be able to work on site at our location in Belfast (49 East Bridge Street, Belfast, BT1 3NR) - Fluent in English (B2 CEFR level) - Have the availability to work 5 days per week (Monday - Sunday), between 9pm - 9am - Typing speed 55 WPM and accuracy of 95% - Experience or interest in virtual reality gaming is desirable Career growth and personal development This full-time position is a great opportunity to expand your career and experience the power of what's next while developing "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. Experience the best version of you If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k game-changers around the globe call Concentrix their "employer of choice." Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Location: GBR Belfast - Maysfield Language Requirements: Time Type: If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)