Job summary Lower Valley Primary Care Network (LV PCN) is made up of 5 GP Practices: Church Lane Surgery Longroyde Surgery Northolme Surgery Rastrick Surgery Rydings Hall Surgery Our goal is to work more closely together, as well as with our partner organisations, to provide excellent services and outcomes for the patients and communities. With an ethos of teamwork and collaboration, Lower Valley PCN provides resources and services to support our member Practices deliver better care for patients. Our Receptionist plays a crucial part in achieving this and is an integral part of the PCNs multidisciplinary team, working alongside Social Prescribing Link Workers, Physiotherapists, Care Coordinators and our Pharmacists to provide an all-encompassing approach to personalised care services. Main duties of the job Job Summary Act as the first point of call to patients and visitors to the Lower Valley Primary Care (PCN) building, projecting a positive, welcoming image to patients and visitors, either in person or via the telephone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the PCN, including provision of clerical support, for example use of patient appointment system and information processing. Our ideal candidate will have good communication and interpersonal skills, be computer literate and work well within a team. Hours : Mon, Tues, Thurs 8am - 4.15pm; Wed 8.30am - 4.30pm Friday 9.15am - 4.30pm (Job share will be considered) About us Pennine GP Alliance is a membership body of 20 General Practices working together to sustain & support the delivery of primary care to the people of Calderdale. Out & about in Calderdale we are represented by over 90 additional clinical & non-clinical staff from Clinical Pharmacists to Care Co-ordinators. Working across the District delivering services & support to patients, Primary Care Networks & General Practices. We pride ourselves on being a supportive employer. We encourage everyone in the team to listen, learn & lead in order to create the best outcomes for our GP members & ultimately the people of Calderdale. In addition we are committed to supporting you in your own professional development. Working with our General Practice members & Primary Care Networks our team works proactively in creating new solutions & delivery methods to support our GPs in responding to the challenges & needs of delivering resilient & outstanding primary care. Creativity & innovation is always at the heart of our delivery as we respond to the ever-changing health & social care needs of our local people. You will play a key part in making this happen. Employee benefits: Generous salary package & annual leave (min of 27 days plus 8 bank holidays (up to 33 days if previous NHS employment can be evidenced) Good pension scheme (10% employer contribution) Diverse workforce Flexible working Excellent development opportunities Health & wellbeing support Staff discounts & recognition scheme. Date posted 22 October 2024 Pay scheme Other Salary Depending on experience dependant on experience £22,308-£24,071 Contract Permanent Working pattern Full-time Reference number B0468-24-0019 Job locations Church Lane Surgery 24 Church Lane Brighouse HD6 1AT Longroyde Surgery 38 Castle Avenue Brighouse West Yorkshire HD6 3HT Northolme Surgery Northowram Green Halifax West Yorkshire HX3 7JE Rydings Hall Surgery Church Lane Brighouse West Yorkshire HD6 1AT Rastrick Health Centre Chapel Croft Brighouse West Yorkshire HD6 3NA Job description Job responsibilities Key responsibilities Undertake work in line with PCN directed priorities. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance. Raise awareness of health promotion and NHS health checks in practices. Support national screening programmes. Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact. Direct liaison with multi agencies to coordinate care for patients. Refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service. To support patient/carer contact roles and collate patient and carer feedback on their experiences. Support Quality and Outcome Frameworks and other DES/LES specifications. Maintain and develop engagement with all practice staff and encourage best practice. Act as the first port of call for patients, in their caseload in relation to their care. Bring together all of a persons identified care and support needs and explore their options to meet these into a single personalise care and support plan (PCSP), in line with PCSP best practice. Help people to manage their needs, answering their queries and support them to make appointments. Support people to take up training, employment, and access appropriate benefits where eligible. Raise awareness of shared decision-making and decision support tools and assist people to be more prepared to have a shared decision-making conversation. Ensure that people have good quality information to help them make choices about their care. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including using the Patient Activation Measure. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Explore and assist people to access personal health budgets where appropriate. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles. Support the coordination and delivery of care home MDTs within PCNS ensuring the enhanced health in care homes model is delivered. Supporting residents in care homes/LD homes ensuring personalised care is delivered through collaborative working between health, social care, voluntary, community and social enterprise sector and care home partners. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outline in this job description the post-holder may have access to confidential information relating to patients, their carers, practice, or staff information. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, or member practices may only be divulged to authorised person in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager. Where required competently carry out all elements of the health check (A full check involves measurement of body mass index and waist circumference, pulse rate, blood pressure, height and weight, QRISK measurement, blood glucose, blood lipid, smoking and alcohol) and where required refer for further clinical advice Additional Duties General To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group, mental health and community care delivery. To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this. To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area. To comply with all relevant organisations policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these. To comply at all times with the PGPAs Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and PGPA business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff is responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended. Job description Job responsibilities Key responsibilities Undertake work in line with PCN directed priorities. Proactively identify and work with a cohort of people to support their personalised care requirements, using the available decision support aids. Ensure regular and consistent communication with the referrer regarding patient progress and any complications or guidance. Raise awareness of health promotion and NHS health checks in practices. Support national screening programmes. Monitor referrals to ensure tasks are completed and care delivered by keeping in regular telephone contact. Direct liaison with multi agencies to coordinate care for patients. Refer to PCN social prescribing link workers where a patient is identified as potentially benefitting from this service. To support patient/carer contact roles and collate patient and carer feedback on their experiences. Support Quality and Outcome Frameworks and other DES/LES specifications. Maintain and develop engagement with all practice staff and encourage best practice. Act as the first port of call for patients, in their caseload in relation to their care. Bring together all of a persons identified care and support needs and explore their options to meet these into a single personalise care and support plan (PCSP), in line with PCSP best practice. Help people to manage their needs, answering their queries and support them to make appointments. Support people to take up training, employment, and access appropriate benefits where eligible. Raise awareness of shared decision-making and decision support tools and assist people to be more prepared to have a shared decision-making conversation. Ensure that people have good quality information to help them make choices about their care. Support people to understand their level of knowledge, skills and confidence when engaging with their health and wellbeing, including using the Patient Activation Measure. Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing. Explore and assist people to access personal health budgets where appropriate. Provide coordination and navigation for people and their carers across health and care services, alongside working closely with social prescribing link workers and other primary care roles. Support the coordination and delivery of care home MDTs within PCNS ensuring the enhanced health in care homes model is delivered. Supporting residents in care homes/LD homes ensuring personalised care is delivered through collaborative working between health, social care, voluntary, community and social enterprise sector and care home partners. In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outline in this job description the post-holder may have access to confidential information relating to patients, their carers, practice, or staff information. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, or member practices may only be divulged to authorised person in accordance with PGPA policies and procedures relating to confidentiality and the protection of personal and sensitive data, or under the guidance of your manager. Where required competently carry out all elements of the health check (A full check involves measurement of body mass index and waist circumference, pulse rate, blood pressure, height and weight, QRISK measurement, blood glucose, blood lipid, smoking and alcohol) and where required refer for further clinical advice Additional Duties General To maintain up to date knowledge of legislation, national and local policies and issues in relation to the specific client group, mental health and community care delivery. To comply with the Professional Codes of Conduct and to be aware of changes in these. To maintain up to date knowledge of all relevant legislation and local policies and procedures implementing this. To ensure that all duties are carried out to the highest standard and in accordance with currently quality initiatives within the work area. To comply with all relevant organisations policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information and to be aware of any changes in these. To comply at all times with the PGPAs Information Governance related policies. Staff are required to respect the confidentiality of information about staff, patients and PGPA business and in particular the confidentiality and security of personal identifiable information in line with the Data Protection Act. All staff is responsible for ensuring that any data created by them is timely, comprehensive, accurate, and fit for the purposes for which it is intended. Person Specification Qualifications Essential ECDL or equivalent Diploma/HNC level (or relevant experience) NVQ Level 2 Business Administration (or relevant experience) Demonstrable commitment to professional and personal continuous development. Desirable Training in motivational coaching and interviewing or equivalent. Knowledge of primary care IT Systems Qualified to NVQ level 2 in Health and Social Care. Skills and Knowledge Essential Knowledge of the personalised care approach. Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports. Creative problem solver and willing to search for hard-to-find information. Meets DBS reference standards and has a clear criminal record in line with the law on spend convictions. Access to own transport and ability to travel across the locality on a regular basis. Continued commitment to improve skills and ability in new areas of work. Desirable Knowledge of general practice clinical systems, such as, EMIS and SystmOne Ability to read large amounts of information and extract the salient points. To analyse data and report on findings. Experience Essential Experience of working with healthcare professional and or previous experience in the NHS or social care or relevant field (including unpaid work) Experience of data collection and providing monitoring information to assess the impact of services. Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology. Desirable Experience of supporting people, their families and carers in a related role (including unpaid work). Experience in use of databases. Vulnerable adults awareness. Experience of care of the elderly. Person Specification Qualifications Essential ECDL or equivalent Diploma/HNC level (or relevant experience) NVQ Level 2 Business Administration (or relevant experience) Demonstrable commitment to professional and personal continuous development. Desirable Training in motivational coaching and interviewing or equivalent. Knowledge of primary care IT Systems Qualified to NVQ level 2 in Health and Social Care. Skills and Knowledge Essential Knowledge of the personalised care approach. Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports. Creative problem solver and willing to search for hard-to-find information. Meets DBS reference standards and has a clear criminal record in line with the law on spend convictions. Access to own transport and ability to travel across the locality on a regular basis. Continued commitment to improve skills and ability in new areas of work. Desirable Knowledge of general practice clinical systems, such as, EMIS and SystmOne Ability to read large amounts of information and extract the salient points. To analyse data and report on findings. Experience Essential Experience of working with healthcare professional and or previous experience in the NHS or social care or relevant field (including unpaid work) Experience of data collection and providing monitoring information to assess the impact of services. Experience of partnership/collaborative working and of building relationships across a variety of organisations. Experience of working with or in general practice. Working in a multi-disciplinary setting where influence and negotiation is required. Knowledge/familiarity with medical terminology. Desirable Experience of supporting people, their families and carers in a related role (including unpaid work). Experience in use of databases. Vulnerable adults awareness. Experience of care of the elderly. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Pennine GP Alliance Address Church Lane Surgery 24 Church Lane Brighouse HD6 1AT Employer's website https://penninegpa.co.uk/ (Opens in a new tab)