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Location Manager - Rented Housing
Location: Windsor Gardens - Nuneaton, Runnymede Gardens - Northampton & Smercoate - Bedworth
Hours: 15 hrs at Windsor Gardens, 5 hours at Runnymede Gardens & 5 hours at Smercoate
Salary: Up to £26,707 per annum pro rata
About the role
Working with different individuals every day, a Location Manager's job is incredibly varied, and no two days are the same. We connect with our communities in different ways and when you join the housing team, you'll need a good balance of heart and head to manage property matters, tenancy matters and relationships with your residents.
The Location Manager role is very diverse and involves working with departments across the organisation, so you will need to feel confident taking the lead on managing relationships with key stakeholders and partners.
You will be responsible for:
* Managing properties and supporting residents to be able to live independent lives
* Letting properties, managing rent accounts, dealing with anti-social behaviour and ensuring repairs are carried out
* Listening to residents and dealing with issues before they become a complaint
* When a complaint does arise, taking ownership and investigating fully; it is important that our residents are listened to and kept informed
* Maintaining resident trust and confidence in Anchor through effective communication, setting expectations and delivering
* Managing the location's budget and service charge accounts ensuring residents' homes are well maintained and repairs are completed to a high standard
* Ensuring that the location is safe, and all health and safety checks and risk assessments are carried out in accordance with policies and procedures
* Supporting residents to live independently by working with external agencies such as local authorities, care providers, social workers and medical professionals to provide support to residents with a range of needs ensuring that they are getting access to the right services
* Connecting with residents, to encourage inclusion in social events both internally and in the wider community
Are you the one?
Our residents are at the heart of everything we do. We believe they should be able to choose how they live in later life. We are looking for an individual who shares our values and has great relationship management and communication skills.
Ideally, you will have previous housing or care experience and worked with vulnerable client groups, but that's not as important as having the right attitude, resilience, ability to problem solve with a willingness to learn.
Anchor - a great place to work
Anchor is England's largest not-for-profit provider of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
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