Role Overview:
The Margin and Monet application support group provides technical and business support for Citi’s Primary Margin Calculation platform.
The Margin and Monet suite of applications are business critical, providing margin calculation and maintenance for Trading, Sales, Middle Office and Operations, encompassing Rates, FX, Credit Derivatives trade and risk flows, Cash Bond / Swaps trading and Mortgage-Backed Securities. Are you a highly motivated individual looking for a new challenge? We have an opportunity for an Application Support Intermediate Analyst within our Margin Production Support team. This role has some user facing and interaction with Margin Operational and Cross Product Margining trading desk.
The Margin Application Support Analyst contributes to standards around which others will operate. Requires developed communication and diplomacy skills to influence and convince others, in particular colleagues in other areas and operational clients. Involved in short-term planning resource planning.
In this role, you will liaise closely with your colleagues in America, Pune, Sydney, Canada, Belfast, and London to ensure 24 x 5 coverage of the application. Flexibility in working hours required to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional weekend coverage on a rotational basis to support release cycles and participate in disaster recovery testing.
Functional Responsibilities:
* Provide user support for critical risk, Margin and Monet platforms.
* Support all aspects of Margin trade flows including SOD/ EOD/ Intraday risk and regulatory reporting.
* Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
* Raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
* Act as a liaison between users/traders, interfacing internal technology groups and vendors, as well as being a liaise with developers and other technical support services (i.e. Unix SA’s, Market Data Teams).
* Ensure high application availability by performing system health checks and preventative maintenance tasks.
* Ensure all productions issues are logged and updated as per the Support team policies and procedures.
* Participate in application releases, from development, testing and deployment into production.
* Diagnose and resolve users issues and escalate problems using the problem management tools.
* Collaborate with Development colleagues to prioritize bug fixes and support tooling requirements.
* Develop and maintain technical support documentation.
* Effectively share information with other support team members and with other technology teams.
* Provide technical oversight across systems and applications, leveraging skills across multiple apps support areas.
* Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
* Consult with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
* Awareness of audit and compliance related issues.
* Contribute to formulation of strategies for apps support and other functional areas.
* Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency.
* Handle incidents, problems and change at a global enterprise level. Remain calm and analytical when faced with major incidents on critical systems.
* Manage customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders.
* Exhibit sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
* Perform other duties and functions as assigned.
Technical Skills:
* General understanding of financial markets and products, particularly Cross Product Margin and margining across various assets and trade types preferred.
* Hands-on experience of supporting production applications.
* Experience in an Apps Support role would be an added advantage, but not essential.
* Working knowledge of SQL (Able to build ad hoc SQL queries).
* Working knowledge of UNIX (Solaris/Linux).
* Strong analytical skills and attention to detail.
* Positive attitude and keen to learn.
* Good communication and interpersonal skills.
* Ability to work under stress and time constraints.
Competencies:
* Ability to communicate well verbally and in writing at all levels.
* Strong organizational skills.
* Self-motivated and dedicated.
* Ability to work in a team environment.
* Ability to learn new skills quickly with little supervision.
* Demonstrated leadership, interpersonal skills and relationship building skills.
* Highly assertive communication skills, commanding personality. Ability to engage a large audience and lead discussions with clear, articulate, and highly assertive communication.
* Ability to plan and organize workload for themselves and for the team.
Education:
* Bachelor’s/University degree, Master’s degree preferred.
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
* 27 days annual leave (plus bank holidays).
* A discretional annual performance related bonus.
* Private Medical Care & Life Insurance.
* Employee Assistance Program.
* Pension Plan.
* Paid Parental Leave.
* Special discounts for employees, family, and friends.
* Access to an array of learning and development resources.
Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
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