The Domestic & Linen Services Supervisor will support the Domestic & Linen Services Manager in ensuring that the Domestic & Linen Service delivery to County Durham and Darlington Foundation Trust (CDDFT) is maintained within contractual parameters and Synchronicity Care Limited (SCL) budget as set.
They will also support, monitor and assist in developing the service to the satisfaction of the SCL, CDDFT and other PFI Partners, ensuring standards set by the company are followed to ensure the consistent delivery of service through adhering to the contract specification and establishing good working relationships with stakeholders.
Main duties of the job
The post holder will effectively support and supervise the domestic & linen services team using available resources, whilst maintaining and continuing to improve the quality of the service. This includes monitoring the levels of cleanliness within the hospital environment, ensuring adherence to National Standards of Healthcare Cleanliness 2021, all relevant method statements, policies and procedures, ensuring corrective measures are taken within agreed rectification times.
The post holder will be expected to co-ordinate and effectively communicate with other departments within the hospital environment and across the Trust as appropriate.
Job responsibilities
1. Maintain, audit and monitor cleaning standards aligned to the National Standards of Healthcare Cleanliness 2021 and linen standards within your areas of responsibility to agreed national guidelines, Trust requirements and take corrective action where required.
2. Responsible for ensuring the correct application of the Quality Management System where it interfaces with daily activities.
3. Safe use of chemicals, machinery and appropriate use of P.P.E. (Personal Protective Equipment) by staff under your control.
4. Control the issue of appropriate cleaning items for use at departmental level.
5. Maintain staffing rotas/schedules as specified and ensure any remedial tasks are carried out in a timely fashion.
6. Ensure departmental resources are correctly managed and maintained throughout the work area e.g., stock and equipment.
7. Report any structural or fabric repairs to be made good via appropriate systems.
8. Monitor staff for adherence to all relevant policies and procedures that are relevant to the area and that they are working in a safe manner.
9. Identify staff training/development needs using the Trust's appraisal system.
10. Organise appropriate training for the various staff groups under your control including new employees.
11. Present accurately collected and analysed information to the Head of Operational Services to facilitate the effective use of departmental budgetary resources.
12. Assist in the development of departmental policies and procedures and oversee their implementation.
13. Organise and control the staff rotas to ensure adequate staffing levels are maintained at all times.
14. Maintain appropriate records to ensure compliance with all current Trust policies and procedures.
15. Monitor staff time sheets/attendance and sickness records in accordance with the relevant Trust policies and procedures.
16. Help carry out Facilities Services orientated duties as required.
17. Specialist Cleaning Activities: Undertake any specialised cleaning (HPV cleaning) as and when instructed by a supervisor or manager following appropriate protocols and completion of associated documentation.
Person Specification
Qualifications
* CMI Level 3 Diploma Team Leader/Supervisor / NVQ Level 3 Supervisory Qualification OR Equivalent Level Experience.
* Customer Service Level 2 or Equivalent Qualification/Experience.
* Basic Numeracy.
* Basic Literacy.
Special Requirements
* Must be caring, fully flexible, reliable and have good levels of personal hygiene.
* The ability to work unsupervised.
Experience
* Previous experience of working as a team lead or supervisor in a healthcare environment. Experience of working in a multi professional team.
* DSE Assessors.
* Managing Absence Grievance & Capability.
* Right People Right Job Great Expectations.
Special Skills & Knowledge
* Ability to supervise and motivate a multi-skilled team.
* Excellent written/verbal communication skills, flexible, motivated, keen, able to work as part of a team & individually, be able to train different staff groups and must have good levels of personal hygiene.
* Natural & enthusiastic leader.
* Ability to follow clear instructions and feedback to senior staff.
* Committed to quality customer care/delivering excellent customer service.
* Effective interpersonal skills.
* Able to work with minimal supervision following set procedures.
* Experience of working to National Standards relevant to Facilities Services.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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