Job Title: Senior Support Engineer
Location: Colchester, Essex (Onsite)
Industry: Solicitors
Salary: £37,000- 40,000 per annum
Company Overview:
Our client, a highly regarded solicitors' firm in Colchester, is seeking a dedicated and experienced Senior Support Engineer to provide comprehensive IT support and guidance. This is a critical, onsite role within a busy legal environment where efficiency, reliability, and security are paramount. The firm prides itself on delivering exceptional client service and maintaining operational excellence, which is reflected in the robust support provided by the IT team.
Key Responsibilities:
1. Day-to-Day IT Support: Provide 2nd and 3rd line technical support to users across the business, troubleshooting and resolving hardware, software, and network issues within the firm.
2. Infrastructure Maintenance: Oversee the ongoing health, maintenance, and administration of the firm's IT infrastructure, ensuring uptime, reliability, and efficiency.
3. System Upgrades & Projects: Lead and participate in IT projects, including software updates, hardware installations, and systems migrations.
4. Vendor Management: Liaise with third-party vendors and service providers, ensuring smooth delivery of IT services and managing hardware/software purchases.
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