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Hospitality Supervisor / Accommodation Manager, Edinburgh
Location: Edinburgh, United Kingdom
Job Category: Hospitality
EU work permit required: Yes
Job Reference: 018b2bc6cc6d
Job Views: 9
Posted: 24.04.2025
Expiry Date: 08.06.2025
Job Description:
Sonder aims to revolutionize hospitality by making better stays accessible to all. Each property features bespoke designs with a variety of rooms, suites, and apartments, all navigable via our mobile app for a seamless guest experience. We seek a candidate passionate about hospitality operations, capable of inspiring a team to deliver exceptional guest service across diverse locations within a city.
Life at Sonder
We foster a workplace where employees thrive, guided by our Leadership Principles that influence decision-making, communication, and mutual respect. We value a culture of continuous improvement and innovation.
Responsibilities:
* Support and coach Hospitality Agents to deliver excellent service
* Manage daily operations, ensuring high-quality guest experiences and team accountability
* Guide guests through their stay, ensuring positive first impressions
* Communicate effectively across teams
* Maintain and update standard operating procedures
* Participate in continuous improvement projects
* Analyze market trends to optimize operations
* Collaborate with City Operations Leadership to identify improvement opportunities
Qualifications:
* Experience managing teams, hospitality experience preferred
* Proven leadership, coaching, and communication skills
* Independent problem-solving ability
* Organized, detail-oriented, adaptable
* Tech-savvy with Google Suite skills
* Physical ability to lift/carry up to 40lbs and stand/walk for extended periods
* Flexible schedule, including nights and weekends
* Knowledge of hospitality and startup environments a plus
We offer competitive compensation, stock options, health benefits, travel perks, and flexible work arrangements. We are committed to diversity and inclusion, fostering a respectful and equitable workplace. For accommodations during the application process, please contact us.
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