Job summary A highly skilled professional to work in a busy customer focused and technically challenging environment within ICT Services. Responsible for managing, maintaining, and troubleshooting server infrastructure to ensure optimal performance, security, and reliabilityacross all systems. Broad knowledge of specific ICT skills, including, but not limited to: VMware, SQL, Load balancing, DNS, Windows and Linux OS.Provide expert guidance and expertise in digital technology solutions, including their implementation and continuous management. Main duties of the job Reporting to the ICT Business Systems Manager, the post holder will be part of a team that supports the ICT infrastructure of Aneurin BevanHealth Board, which comprises over one hundred sites, including hospitals, clinics and associated support and administration services. o The post holder will work as part of the Systems Support Team within ICT Services and will undertake the technical tasks required inproviding comprehensive systems support service to the Health Board, and other organisations. o The post holder will be involved in project and technical support. o The post holder will supervise a team of ICT Systems Support Analysts. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. About us Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Date posted 28 January 2025 Pay scheme Agenda for change Band Band 6 Salary £37,898 to £45,637 a year Per annum Contract Permanent Working pattern Full-time Reference number 040-AC038-0125 Job locations Ty Gwent, Llantarnam Industrial Park, Lake View, Cwmbran NP443HR Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac This is a cross-functional unit where all members participate in all-operational aspects of the team. Team members are empowered to provide alevel of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICTServices and its customers.The post holder will be required to develop and maintain working relationships with:- ICT Services staff at all levels Health Board staff at all levels including: members of the Digital, Data & Technology Directorate, Facilities Management Contact CentreStaff, Works and Estates Project Officers Digital Health and Care Wales (DHCW) and colleagues within the Health Board and counterparts throughout Wales Suppliers External support organisations Other organisations e.g. Welsh Assembly Government (WAG), Social Services etc. As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction withHealth Board staff at all levels will be of the utmost importance, in particular an excellent working relationship between the post holderand the main customer contacts will be essential. Excellent communication of information on workload, adhesion to Service Level Agreement (SLA) terms, identification of requirements forspecialist help, staff issues and other problems arising on a daily basis, is essential. Introduction of new systems, tools and services will require strong project management skills, including the use of management software,scheduling of resources, prioritisation of requirements and reporting. Excellent organisational, administrative and time management skills will be required throughout. You will seek out areas where process can be streamlined and new improved ways of working can be utilised. You will assist or lead, asappropriate to your role, in service improvement activities within ICT Services. You may contribute similarly to the productivity improvementinitiatives of others in the Health Board when requested. May be required at times to work outside of standard working hours. Will also be expected to join, on an ongoing basis, an out of hourson-call escalation rota. The post holder will be based in Ty Gwent, Cwmbran, but able to travel to any of the Health Board premises. Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac This is a cross-functional unit where all members participate in all-operational aspects of the team. Team members are empowered to provide alevel of service that will ensure fulfilment of the terms and conditions of the Service Level Agreement for systems support services between ICTServices and its customers.The post holder will be required to develop and maintain working relationships with:- ICT Services staff at all levels Health Board staff at all levels including: members of the Digital, Data & Technology Directorate, Facilities Management Contact CentreStaff, Works and Estates Project Officers Digital Health and Care Wales (DHCW) and colleagues within the Health Board and counterparts throughout Wales Suppliers External support organisations Other organisations e.g. Welsh Assembly Government (WAG), Social Services etc. As a senior member of staff, the post holder will play a large part in maintaining the professional image of ICT Services. Interaction withHealth Board staff at all levels will be of the utmost importance, in particular an excellent working relationship between the post holderand the main customer contacts will be essential. Excellent communication of information on workload, adhesion to Service Level Agreement (SLA) terms, identification of requirements forspecialist help, staff issues and other problems arising on a daily basis, is essential. Introduction of new systems, tools and services will require strong project management skills, including the use of management software,scheduling of resources, prioritisation of requirements and reporting. Excellent organisational, administrative and time management skills will be required throughout. You will seek out areas where process can be streamlined and new improved ways of working can be utilised. You will assist or lead, asappropriate to your role, in service improvement activities within ICT Services. You may contribute similarly to the productivity improvementinitiatives of others in the Health Board when requested. May be required at times to work outside of standard working hours. Will also be expected to join, on an ongoing basis, an out of hourson-call escalation rota. The post holder will be based in Ty Gwent, Cwmbran, but able to travel to any of the Health Board premises. Staff may be required to work cross speciality as part of a virtual team within the Business Systems services area as required. Person Specification Qualifications and Knowledge Essential Educated to Degree level or equivalent demonstrable level of work experience and knowledge. Plus post-graduate diploma level specialist IT training and experience to include: ? Information technology ? ITIL Intermediate Lifecycle qualification Evidence of Continual Professional Development Desirable One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE 2) Experience Essential Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines Experience of project management of technical systems projects or technical sections of major systems projects In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware Knowledge of scripting software e.g. PowerShell and/or automation Evidence of leading the design, development and deployment of computer system upgrades and implementations Stakeholder management skills essential to delivering the right solution Experience of using a major call management / helpdesk application Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management Working in an ITIL structured ICT department Identification of risks and risk management Creating and maintaining technical documentation Desirable Experience of ICT service provision in a health care setting Wide ranging experience of ICT and service management principles Experience of SQL Server Advanced Windows server operating system knowledge including SQL server and clustering. Experience of reporting tools such as SCOM Sk Essential Excellent communication and interpersonal skills, verbal and written and reporting skills Strong Leadership skills Able to deal effectively with staff, customers, and suppliers at all levels Good organisational skills Understanding of business continuity testing and legislative requirements such as NISD and General Data Protection Regulation (GDPR). Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Able to work as part of an On-Call Rota for out of hours' escalation. Able to be independently mobile to meet the requirements of the post Flexible approach to needs of the service Will be required to work unsociable hours as necessary, in order to minimise systems unavailability Person Specification Qualifications and Knowledge Essential Educated to Degree level or equivalent demonstrable level of work experience and knowledge. Plus post-graduate diploma level specialist IT training and experience to include: ? Information technology ? ITIL Intermediate Lifecycle qualification Evidence of Continual Professional Development Desirable One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer). Formal project management qualifications (e.g. PRINCE 2) Experience Essential Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines Experience of project management of technical systems projects or technical sections of major systems projects In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware Knowledge of scripting software e.g. PowerShell and/or automation Evidence of leading the design, development and deployment of computer system upgrades and implementations Stakeholder management skills essential to delivering the right solution Experience of using a major call management / helpdesk application Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management Working in an ITIL structured ICT department Identification of risks and risk management Creating and maintaining technical documentation Desirable Experience of ICT service provision in a health care setting Wide ranging experience of ICT and service management principles Experience of SQL Server Advanced Windows server operating system knowledge including SQL server and clustering. Experience of reporting tools such as SCOM Sk Essential Excellent communication and interpersonal skills, verbal and written and reporting skills Strong Leadership skills Able to deal effectively with staff, customers, and suppliers at all levels Good organisational skills Understanding of business continuity testing and legislative requirements such as NISD and General Data Protection Regulation (GDPR). Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution Desirable Understanding of ITIL service management functions and processes Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh Other Essential Able to work as part of an On-Call Rota for out of hours' escalation. Able to be independently mobile to meet the requirements of the post Flexible approach to needs of the service Will be required to work unsociable hours as necessary, in order to minimise systems unavailability Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Aneurin Bevan University Health Board Address Ty Gwent, Llantarnam Industrial Park, Lake View, Cwmbran NP443HR Employer's website https://abuhb.nhs.wales/ (Opens in a new tab)