Summary
As an ICT apprentice you will have a range of duties working in both commissioning & our data destruction department. You will get to commission various customer equipment ranging from, Epos, LAN, WAN, MDM manged devices & Digital Signage. You will receive constant training and support in IT and networking.
Wage
£18,000 a year
£18,000 to £26,000 based on experience in networking and warehouse work.
Training course
Information communications technician (level 3)
Hours
8.00am to 5.00pm with some variance due to rotas (slightly earlier/later). Working days to be confirmed.
40 hours a week
Start date
Monday 5 May 2025
Duration
1 year 6 months
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Main duties and responsibilities include but not limited to:
* Configuration of varying types of IT equipment (network switches, wireless infrastructure, desktop PCs hand held terminals, tablets, electronic point of sale systems and digital signage etc.)
* Following pre-written scripts for the configuration process ensuring that all steps are completed fully
* Liaising with customers and management to assist in resolving issues when presented
* Interfacing with our in-house WMS (Warehouse Management System) for record keeping purposes during the commissioning process)
* Learning and embracing change, new technology to allow us to provide a good level of service to our customers
* Being able to work consistently ensuring all staged items have a good level of conformity
* Investigating hardware/software issues and reporting back to management to resolve
Light Warehousing Duties
* Performing tasks on a WMS (Warehouse Management System)
* Replacing faulty items
* General housekeeping
* Asset Management (Serial Number, Mac Address and ID tracking)
* Identification of equipment received
* Recording of equipment details to stock. management system
* Carrying out functionality testing and checks
* Erasure of Data/Defaulting of configuration
* Investigating problems, diagnosing/repairing faults and reporting
* Troubleshooting
* Ensuring safe and clean working conditions
* Training other staff where appropriate
* Preparing equipment to be shipped out
* Refurbishing I.T hardware
* Storing stock away safely
* Using Mechanical Handling Equipment i.e., pallet trucks to move goods around
* Using computerised stock systems
Additional tasks
* Providing technical support for writing reports and documentation
* Identify and valuing equipment
* Ensuring quality and efficiency are maintained
* Ensuring all processes and procedures are adhered to
Where you’ll work
Commissioning Centre, 75-76 Brindley Road
Astmoor Industrial Estate
Runcorn
WA7 1PF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
JUST IT TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
* Level 3 Information Communications Technician Apprenticeship Standard
* You will receive full training and support from the Just IT Apprenticeship team to increase your skills
* Your training will include gaining internationally recognised Level 3 IT qualifications
Requirements
Essential qualifications
GCSE or equivalent in:
* English (grade 4/C - 9/A*)
* IT (grade 4/C - 9/A*)
* Maths (grade 4/C - 9/A*)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Microsoft Office
* Warehouse experience
* Using eWMS systems
* Telephone speaking skills
* Windows based PC experience
* Administration skills
Other requirements
Private health care. Pension (a/e). Holiday Pay. Fork-lift truck operator, Asbestos Awareness, First aid, Working at height, Internal IT department assistance, others as request.